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  1. Jira Service Management Data Center
  2. JSDSERVER-1616

Implement a Live Chat system in Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

          Form Name

            [JSDSERVER-1616] Implement a Live Chat system in Service Desk

            Silas Campbell added a comment -

            We really need this live chat feature!

            Silas Campbell added a comment - We really need this live chat feature!

            Christian Sprenger added a comment -

            Integration of MS Teams would be something.
            That, if someone clicks on "Chat with Agent" on the Agent Side MS Teams opens a chat (like on "Call-Forward")

            Christian Sprenger added a comment - Integration of MS Teams would be something. That, if someone clicks on "Chat with Agent" on the Agent Side MS Teams opens a chat (like on "Call-Forward")

            James Beagrie added a comment -

            JSM should really have a built in function for this!

            We have multiple service desks asking the same question.

            James Beagrie added a comment - JSM should really have a built in function for this! We have multiple service desks asking the same question.

            Mark Anthony Cruz added a comment -

            yes please!

            and implement grouping - for us we have service desks in different languages. hence users will go into one portal, click the language they want, then it goes to the appropriate desk/group.

            Mark Anthony Cruz added a comment - yes please! and implement grouping - for us we have service desks in different languages. hence users will go into one portal, click the language they want, then it goes to the appropriate desk/group.

            Mei Yang added a comment -

            hi

            totally agree, its about time for Jira to have its own live-chat. 

            chat -> issue -> management

            close the loop

            Mei Yang added a comment - hi totally agree, its about time for Jira to have its own live-chat.  chat -> issue -> management close the loop

            Mikhail Khlebunov added a comment -

            Hi,

            please implement a group telegram support conversations.

            Mikhail Khlebunov added a comment - Hi, please implement a group telegram support conversations.

            Kit Tin Mak {Appfire} added a comment -

            Hi Peter,

             

             

            Just a quick info that Chat for Jira Service Desk is now available on Cloud. More details here.

            Let us know if you have any questions or suggestions about the product. Our Support Team is ready to answer them.

             

            Kit Tin Mak {Appfire} added a comment - Hi Peter,     Just a quick info that  Chat for Jira Service Desk is now available on Cloud . More details  here. Let us know if you have any questions or suggestions about the product. Our  Support Team  is ready to answer them.  

            Vishwajeet Singh added a comment -

            Hey friends, I have developed addon for JSD Cloud. It's still in private beta let me know in case you guys want to give it a spin and share your feedback.  Please drop me an email at vishwajeet.singh[ at ]amrutsoftware.com

            Vishwajeet Singh added a comment - Hey friends, I have developed addon for JSD Cloud. It's still in private beta let me know in case you guys want to give it a spin and share your feedback.  Please drop me an email at vishwajeet.singh[ at ]amrutsoftware.com

            alenz added a comment - - edited

            Please implement a chat function with the ability for customers to lookup "help articles" by entering keywords, which then lookup your existing Jira Knowledge Base artiles and present them to the chat customer. 

            alenz added a comment - - edited Please implement a chat function with the ability for customers to lookup "help articles" by entering keywords, which then lookup your existing Jira Knowledge Base artiles and present them to the chat customer. 

            Daniele Tagliani added a comment -

            Any suggestions for a currently valid alternative (Marketplace)? Thanks

            Daniele Tagliani added a comment - Any suggestions for a currently valid alternative (Marketplace)? Thanks

              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated: