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  1. Jira Server and Data Center
  2. JRASERVER-69963

Make UPM update not impact all other installed apps

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    Description

      Problem Definition

      Upgrading UPM triggers all apps/applications to restart because of the licensing API provided by UPM. This can cause Jira to return 404 and other errors while the UPM upgrade is in progress, effectively causing downtime.

      Impact

      Depending on the plugins in the instance, this can cause 404 and 500 errors on (at least) the following pages:

      • Dashboard.jpsa
      • JiraHome.jspa
      • Viewing any issue

      This effectively renders Jira unavailable for the time it takes to update the UPM, which can be 5-10 minutes.

      Suggested Solution

      As a Jira Server admin I want to update UPM, but I don't want all other apps/applications to depend on UPM.

      Workaround

      Unfortunately there is no workaround at this time. Instances that are affected by this should have the UPM updated in a scheduled maintenance window.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-72909 Universal Plugin Manager flushing jira.properties cache causing contention and performance problem

          • Medium - Medium priority issues
          • In Progress

          Suggestion - JRASERVER-69958 More information about the impact of upgrading an app

          • Gathering Interest

          Suggestion - JRASERVER-69961 Add possibility to do a rolling apps update (extend ZDU functionality)

          • Gathering Interest

          Suggestion - JRASERVER-69962 Eliminate apps downtime while performing app update in Jira Server

          • Not Being Considered

          BSP-538 Loading...

          BSP-539 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-64908 UPM actions may flush internal caches, leading to performance problems

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-15815 Updating UPM temporarily disables Jira Software and required bundled plugins

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-72442 Customfield Cache Management is sensitive to Administrator's Locale

          • Low - Low priority issues
          • Needs Triage
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              gkaszkur@atlassian.com Grazyna Kaszkur
              Votes:
              38 Vote for this issue
              Watchers:
              44 Start watching this issue

              Dates

                Created:
                Updated: