Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-62351

Adding a comment in a transition screen does not trigger the IssueCommented event




      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.


      If a transition (using generic event) is not configured to send email, however, a user adds a comment on the transition screen (IssueCommented event configured to send email), then the IssueCommented event does not send an email as well. JIRA doesn't generate IssueCommented event, so the user does not receive an email for this comment.


      Steps to Reproduce

      1. Configure a workflow transition with post function to fire Generic event.
      2. Make sure to edit notification scheme so that Generic event does not send email
      3. Make sure to edit notification scheme so that IssueCommented event sends email
      4. Create an issue
      5. Transition the issue and add a comment on the transition screen

      Expected Results

      Use should receive an email for the IssueCommented event

      Actual Results

      No email is received for this comment.

      There is nothing written in the atlassian-jira-outgoing-mail.log


      As a user, a comment added during a transition or on the view issues screen directly, is the same. They appear the same way on the issue. So, they should be treated the same way too.


      • Use a 3rd party add-on such as Automation for JIRA or JIRA Enterprise Mail Handler.
      • For JIRA Service Desk, built in Automation can be used


        1. automation-comment-variable.jpg
          100 kB
          Akmal Harith
        2. Screen Shot 2016-08-26 at 12.45.29.png
          76 kB
          Ruchi Tandon
        3. Screen Shot 2016-08-26 at 12.46.03.png
          42 kB
          Ruchi Tandon
        4. Screen Shot 2016-08-26 at 12.46.20.png
          15 kB
          Ruchi Tandon

        Issue Links



              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
              67 Vote for this issue
              61 Start watching this issue