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  1. Jira Cloud
  2. JRACLOUD-62351

Adding a comment in a transition screen where transition does not send email does not send email for the IssueCommented event as well

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      If a transition (using generic event) is not configured to send email, however, a user adds a comment on the transition screen (IssueCommented event configured to send email), then the IssueCommented event does not send an email as well. JIRA doesn't generate IssueCommented event, so the user does not receive an email for this comment.

       

      Steps to Reproduce

      1. Configure a workflow transition with post function to fire Generic event.
      2. Make sure to edit notification scheme so that Generic event does not send email
      3. Make sure to edit notification scheme so that IssueCommented event sends email
      4. Create an issue
      5. Transition the issue and add a comment on the transition screen

      Expected Results

      Use should receive an email for the IssueCommented event

      Actual Results

      No email is received for this comment.

      There is nothing written in the atlassian-jira-outgoing-mail.log

      Notes

      As a user, a comment added during a transition or on the view issues screen directly, is the same. They appear the same way on the issue. So, they should be treated the same way too.

      Workaround

      Currently there is no workaround for this.

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              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
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              Dates

                Created:
                Updated:
                Resolved: