Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-34423

Add the ability to update issues via REST without sending notifications

XMLWordPrintable

    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Atlassian Update - 23 September 2016

      Hi everyone,

      Suppressing email notifications is now possible when editing issues. We have added a new notifyUsers query parameter to the issue resource. You can set this query parameter value to false when making a PUT request to suppress email notifications for your change. You can view the documentation here.

      This will only affect email notifications – changes will still be logged, added to the issue change history, events will still be sent to listeners, webhooks will still fire.

      This is currently available in JIRA Cloud and was released in JIRA Server 7.2.

      Regards,
      Dave Meyer
      JIRA Product Management

      REST api is supposed to replace XML/RPC and SOAP APIs which are already deprecated (and contains blocker bugs).

      I am filing this as a bug because it is clearly a regression from using SOAP where you can skip sending notifications.

      This bug makes maintenance via REST almost impossible due to the amount of emails it will send to the users.

      Support suggested disabling email notifications while the scripts are running but that's not possible for two reasons: these are live systems used 24x7 and 2nd, these could be triggered at different times or scheduled to run periodially, it's not possible to disable email notifications for the entire instance just to prevent these from happening.

      One possible solution to this problem is to have a special group, like jira-bots (or jira-automation, jira-silent) for which jira will skip sending email notifications if the changes were made by a user part of this group.

          Form Name

            [JRASERVER-34423] Add the ability to update issues via REST without sending notifications

            Nitun Pachauri added a comment -

            Please fix it, feel helpless.

            Teams are complaining a lot because of the bombardment of emails.

            Nitun Pachauri added a comment - Please fix it, feel helpless. Teams are complaining a lot because of the bombardment of emails.
            Thiago Masutti made changes -
            Remote Link Original: This issue links to "JSEV-624 (JIRA Server)" [ 181573 ] New: This issue links to "JSEV-624 (JIRA Server (Bulldog))" [ 181573 ]

            Jean-Luc Lejoly added a comment -

            This is not working for worklogs. If you would like this to be solved, please vote for https://jira.atlassian.com/browse/JRASERVER-63577

             

            Jean-Luc Lejoly added a comment - This is not working for worklogs. If you would like this to be solved, please vote for https://jira.atlassian.com/browse/JRASERVER-63577  
            Armando Neto made changes -
            Link New: This issue is related to JRASERVER-73206 [ JRASERVER-73206 ]
            Armando Neto made changes -
            Link New: This issue is related to JRASERVER-73225 [ JRASERVER-73225 ]

            chaorace added a comment -

            I'm having the same issue that Nick is reporting.

            Sending a request with notifyUsers=false under my user with Jira Admin will correctly suppress the notification, but sending the exact same request with our integration user that only has Project Admin sends notifications even when notifyUsers is provided and false. I've confirmed with the permission helper that the integration user does, in fact, have the project admin permission for the issue we are modifying in the request.

            chaorace added a comment - I'm having the same issue that Nick is reporting. Sending a request with notifyUsers=false under my user with Jira Admin will correctly suppress the notification, but sending the exact same request with our integration user that only has Project Admin sends notifications even when notifyUsers is provided and false. I've confirmed with the permission helper that the integration user does, in fact, have the project admin permission for the issue we are modifying in the request.

            Nick Rozhdestvensky added a comment -

            david.faure, with ProjectAdmin a notification comes too.

            Nick Rozhdestvensky added a comment - david.faure , with ProjectAdmin a notification comes too.
            Andy Heinzer made changes -
            Link New: This issue has a derivative of JRASERVER-70669 [ JRASERVER-70669 ]

            David Faure added a comment -

            @oleg.pronchenko https://stackoverflow.com/questions/13017931/disabling-jira-notification-emails-for-rest-api-updates/13025457?noredirect=1#comment89310388_13025457 says you need ProjectAdmin or Admin rights for notifyUsers=false to work. For some reason.

            David Faure added a comment - @oleg.pronchenko https://stackoverflow.com/questions/13017931/disabling-jira-notification-emails-for-rest-api-updates/13025457?noredirect=1#comment89310388_13025457 says you need ProjectAdmin or Admin rights for notifyUsers=false to work. For some reason.
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3056825 ] New: JAC Suggestion Workflow 3 [ 3694290 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]

              Unassigned Unassigned
              73f0b2e75f82 Sorin Sbarnea (Citrix)
              Votes:
              135 Vote for this issue
              Watchers:
              111 Start watching this issue

                Created:
                Updated:
                Resolved: