Details
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Bug
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Resolution: Unresolved
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High
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22
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Severity 2 - Major
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16
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Description
Issue Summary
This is reproducible on Data Center: No
The bug affects all the users trying to copy/paste images from a private source to create an issue using the new issue-create experience. This also happens while pasting a file to the comments of an existing issue.
Steps to Reproduce
- Send email to yourself using Gmail web and attach picture in-line
- Open email and copy an image from your private Gmail account using your keyboard.
- Paste that image in the issue description
- Create the issue or paste the content in the comment of an existing issue
Additional information:
- If email you are pasting pics from has pictures loaded via external links (e.g. mail list) then picture will be attached properly to the issue.
- If email has private pics attached to the email (e.g. you receive email with pic attached), then the issue is reproducible.
Expected Results
The image should be visible to all the users who have access to view the issue.
Actual Results
The image is only visible to the users who have access to view the source files. The other users see a Preview unavailable thumbnail.
Workaround
You can download the file and then use the "Files & images" button in the editor toolbar to upload the media.
Please note that this bug is not isolated to the issue create screen but affects all Paragraph (supports rich text) (multiline) text fields in the new issue view.
Attachments
Issue Links
- is related to
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JRACLOUD-78666 Intermittent "Image failed to load" in certain ticket views
- Closed
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JRACLOUD-71602 Pasting Images to Text Fields in the New Jira Issue View no longer works
- Closed
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JRACLOUD-77212 Updates to Issue Create (Please Watch)
- Closed
- depends on
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CXP-1447 Loading...
- mentioned in
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