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  1. Jira Platform Cloud
  2. JRACLOUD-78666

Intermittent "Image failed to load" in certain ticket views

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      Issue Summary

      Attachments previews embedded in the description field are failing to load intermittently with either "Failed to load" or "Preview unavailable" message.

      Steps to Reproduce

      As it is intermittent, you might not be able to replicate it.

      Expected Results

      -

      Actual Results

      This turns out to be a Bento bug. Where the token expires and needs to be refreshed

      {
        "error": {
          "code": "JwtAuthoriser:TokenExpiredError",
          "title": "Token verification failed: jwt expired",
          "href": "https://api.media.atlassian.com#UnauthorizedError"
        }
      }
      

      Workaround

      Currently there is no workaround.

              18732e49ae87 Ryan Makowiecki
              d614c43224bc Cassiano (Inactive)
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                Created:
                Updated:
                Resolved: