Hey Matt Crocco, since it is the weekend for the Australians you probably won't hear back on this, but I just tested since your use-case is rare for us and I had not seen what you are describing before (our customers very rarely use the portal since we can't standardize logins for domains that we don't control and we can't control enough in there... most people don't bother to click in after initial submission anyway, and they just continue to respond via email).  The portal is basically useless after submission for us (unless you need to download a silly attachment with auth.... ).

So interestingly, if anyone adds an attachment through any other method, it properly aggregates in the attachments section (if they attach it through Old View, if they attach it through the Attach button in Software/Business projects, if they send an email response with an attachment, or if they attach it via a comment internally within Jira... all of those properly show up in the Attachments section for all project types).  But looks like Atlassian missed the use-case of someone adding an attachment via the portal... I am also seeing that only showing in the comment as you are describing.

I figured I would help clarify what you are experiencing since Atlassian probably won't know which use-case you are running into problems with here.  Hopefully they get it fixed for you and don't try to claim that as a portal problem instead of a New Issue View problem.

Why is this closed? The original issue was that when Customers add attachments VIA comments they do not show up in the Attachments section UNLESS the agent is using the old issue view...This problem still exists.

Hi everyone,

We have recently released the attachments list view to the new issue view. The list view and the existing strip view now aggregate attachments from around the issue view and displays them in the attachments section. Please give it a try and let me know if you have any feedback.