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  1. Jira Service Management Cloud
  2. JSDCLOUD-9039

Add alternative attachments display options to the customer portal configuration

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    Description

      Problem Definition

      Currently with the new customer portal attachments are displayed in small square thumbnails even for non-image attachments such as .xls or .pdf documents.
      This can prevent reading of the filename and the ability to correctly identify an attachment if many have been added to a ticket.

      Suggested Solution

      Add a portal configuration option in Jira Service Desk to have attachments display as text-based links using the full filename of the attachment.

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              Unassigned Unassigned
              nwolfgang Battlebeard (Inactive)
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