Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-72667

Any Status Transition to itself on Workflow doesn't show on New Issue View

    XMLWordPrintable

    Details

      Description

      Atlassian Update - 12 Feb 2021

      Hi everyone, we just released "global loop transition" in the new issue view. Here are a few support documentation for your convenience related to this feature as well 

      JSW end users
      https://support.atlassian.com/jira-software-cloud/docs/transition-an-issue/
      JSM end users
      https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view
      Jira Cloud admins
      https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

      Issue Summary

      Using the "Any Status" Transition to itself on a Workflow doesn't work on the New Issue view.

      Environment

      • Jira Cloud

      Steps to Reproduce

      1. Create a Project
      2. Go to the Workflow
      3. Add a New Transition from "Any Status" to "itself" give it a Name
      4. Publish the Workflow.

      Expected Results

      The New Transition buttons should be able to show, as how it has been configured.

      Actual Results

      The Transition buttons doesn't show and somehow is hidden on the New Issue View

      OLD ISSUE VIEW NEW ISSUE VIEW
      Transition buttons visible Transition button hidden

      Notes

      Points to note that this shows perfectly on the Old Issue View.

      Workaround

      Switch to the Old Issue view in order to View or use those Buttons, since they have the "All Transition"

      • Goto Profile avatar > Personal Settings Under Jira Labs toggle the action button on the Jira New Issue View to "OFF"

        Attachments

        1. new-view.png
          78 kB
          Prince N
        2. new-view-1.png
          47 kB
          Prince N
        3. old-view.png
          85 kB
          Prince N
        4. old-view-1.png
          37 kB
          Prince N
        5. transition.png
          63 kB
          Prince N
        6. workflow.png
          57 kB
          Prince N
        7. workflow-1.png
          20 kB
          Prince N

          Issue Links

            Activity

              People

              Assignee:
              yjiang@atlassian.com Yuan Jiang
              Reporter:
              hnyeche Prince N
              Votes:
              159 Vote for this issue
              Watchers:
              140 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: