[JRACLOUD-72088] CSV export contains username for user picker field like reporter and assignee fields

Type: Bug
Resolution: Fixed
Priority: High
Component/s: Backup and Restore
Labels:

Support reference count:
58
Symptom Severity:
Severity 3 - Minor
UIS:
19
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Issue Summary

CSV file exported from search result contains username for user picker fields such as Reporter and Assignee fields. This causes the users to appear as not human readable values/strings in assignee and reporter fields, for example when the users are provisioned from an identity provider.

Steps to Reproduce

Provision a new user with SCIM.
Assign an issue to the new user.
Search for the issue.
Export the search result as a CSV file

Expected Results

The best result would be that the CSV file contains display name or email address for reporter and assignee field.

Actual Results

The username appears in assignee field which will be a UUID.

Notes

This is related to the work being done to remove username, please refer to following pages for further information:

Workaround

There is no workaround available at this moment!

is related to

JRACLOUD-72062 Using the auto complete for JQL search on a user populates the username value which can be a UUID

Closed

JSDCLOUD-6125 Jira exports no longer show personally identifiable ids in CSV export

Closed

JRACLOUD-77927 User displayed as removed in CSV exports even though it is active

Closed

JRACLOUD-64534 Support importing users from CSV by their Display Name

Closed

JRACLOUD-69835 As a user, I want more control over how CSV export displays assignee/reporter names

Closed

JRACLOUD-71869 Jira export/import should use the account id to follow the username deprecation process

Closed

JRACLOUD-72001 Include the email address instead of the ID for reporters and watchers on the CSV export

Gathering Interest

JSDCLOUD-6281 Include the email address instead of the QM code for JSD customers on the CSV export

Gathering Interest

GDPR-1194 Loading...

GDPR-2112 Loading...

resolves

JRACLOUD-70893 User CSV export does not treat usernames with comma properly

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 is related to, 1 resolves, 6 mentioned in)

Form Name

Sachin Garg (Inactive) added a comment - 12/Oct/2020 12:35 PM

amanyapelo, please refer: https://community.developer.atlassian.com/t/deprecation-notice-handling-user-identifiers-for-exporting-issue-data/41616

Sachin Garg (Inactive) added a comment - 12/Oct/2020 12:35 PM amanyapelo , please refer: https://community.developer.atlassian.com/t/deprecation-notice-handling-user-identifiers-for-exporting-issue-data/41616

Angie added a comment - 12/Oct/2020 12:16 PM

Any update on this?

Angie added a comment - 12/Oct/2020 12:16 PM Any update on this?

caglad added a comment - 04/Oct/2020 10:41 PM

This seems to now affect "new users" for us but not existing users.

caglad added a comment - 04/Oct/2020 10:41 PM This seems to now affect "new users" for us but not existing users.

Richard Scholtes added a comment - 04/May/2020 8:53 AM

Can we anyhow get more pressure on this issue?

Richard Scholtes added a comment - 04/May/2020 8:53 AM Can we anyhow get more pressure on this issue?

Eshwar Chand Ranga added a comment - 31/Mar/2020 3:35 PM

Hi Team,

Please let us know the status of this ticket as we are very much dependent on this issue to be cleared as most of our projects are getting impacted.

Thank you

Eshwar Ranga

Eshwar Chand Ranga added a comment - 31/Mar/2020 3:35 PM Hi Team, Please let us know the status of this ticket as we are very much dependent on this issue to be cleared as most of our projects are getting impacted. Thank you Eshwar Ranga

Frank Hess added a comment - 19/Mar/2020 10:42 AM

Hi Team,

any chance this get fixed in the near future?

regards,
Frank

Frank Hess added a comment - 19/Mar/2020 10:42 AM Hi Team, any chance this get fixed in the near future? regards, Frank

Zhi-Xian Goh added a comment - 08/Jan/2020 2:03 AM

Hi Team,

Kindly resolve this issue as my agents need the CSV/Excel for their reports.

The inability to display usernames is annoying and double work to re-type the UUIDs to usernames.

Zhi-Xian Goh added a comment - 08/Jan/2020 2:03 AM Hi Team, Kindly resolve this issue as my agents need the CSV/Excel for their reports. The inability to display usernames is annoying and double work to re-type the UUIDs to usernames.

Dhananjay Mukhedkar added a comment - 12/Dec/2019 4:05 PM

Hi Team,

Kindly update the date on which this issue will be fixed.

Thanks and Regards

Dhananjay M.Mukhedkar

Dhananjay Mukhedkar added a comment - 12/Dec/2019 4:05 PM Hi Team, Kindly update the date on which this issue will be fixed. Thanks and Regards Dhananjay M.Mukhedkar

Dhananjay Mukhedkar added a comment - 28/Nov/2019 10:07 AM

Hi Team,

Kindly update the date on which this issue will be fixed.

Thanks and Regards

Dhananjay M.Mukhedkar

Dhananjay Mukhedkar added a comment - 28/Nov/2019 10:07 AM Hi Team, Kindly update the date on which this issue will be fixed. Thanks and Regards Dhananjay M.Mukhedkar

Dhananjay Mukhedkar added a comment - 20/Nov/2019 11:54 AM

Hi Team,

Could you please update us the progress on this issue.Our team is waiting for the fix on this issue.

Thanks and Regards

Dhananjay M.Mukhedkar

Dhananjay Mukhedkar added a comment - 20/Nov/2019 11:54 AM Hi Team, Could you please update us the progress on this issue.Our team is waiting for the fix on this issue. Thanks and Regards Dhananjay M.Mukhedkar

Assignee:: Sachin Garg (Inactive)

Reporter:: Yahya (Inactive)

Affected customers:: 27 This affects my team

Watchers:: 51 Start watching this issue

Created:: 20/May/2019 2:17 PM

Updated:: 21/Oct/2020 8:55 AM

Resolved:: 19/Oct/2020 12:50 PM

Jira Platform Cloud

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Issue Summary

Steps to Reproduce

Expected Results

Actual Results

Notes

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Activity

Collapse comment: Sachin Garg (Inactive) added a comment - 12/Oct/2020 12:35 PM

Expand comment: Sachin Garg (Inactive) added a comment - 12/Oct/2020 12:35 PM

Collapse comment: Angie added a comment - 12/Oct/2020 12:16 PM

Expand comment: Angie added a comment - 12/Oct/2020 12:16 PM

Collapse comment: caglad added a comment - 04/Oct/2020 10:41 PM

Expand comment: caglad added a comment - 04/Oct/2020 10:41 PM

Collapse comment: Richard Scholtes added a comment - 04/May/2020 8:53 AM

Expand comment: Richard Scholtes added a comment - 04/May/2020 8:53 AM

Collapse comment: Eshwar Chand Ranga added a comment - 31/Mar/2020 3:35 PM

Expand comment: Eshwar Chand Ranga added a comment - 31/Mar/2020 3:35 PM

Collapse comment: Frank Hess added a comment - 19/Mar/2020 10:42 AM

Expand comment: Frank Hess added a comment - 19/Mar/2020 10:42 AM

Collapse comment: Zhi-Xian Goh added a comment - 08/Jan/2020 2:03 AM

Expand comment: Zhi-Xian Goh added a comment - 08/Jan/2020 2:03 AM

Collapse comment: Dhananjay Mukhedkar added a comment - 12/Dec/2019 4:05 PM

Expand comment: Dhananjay Mukhedkar added a comment - 12/Dec/2019 4:05 PM

Collapse comment: Dhananjay Mukhedkar added a comment - 28/Nov/2019 10:07 AM

Expand comment: Dhananjay Mukhedkar added a comment - 28/Nov/2019 10:07 AM

Collapse comment: Dhananjay Mukhedkar added a comment - 20/Nov/2019 11:54 AM

Expand comment: Dhananjay Mukhedkar added a comment - 20/Nov/2019 11:54 AM

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