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  1. Jira Service Management Cloud
  2. JSDCLOUD-6281

Include the email address instead of the QM code for JSD customers on the CSV export

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    Description

      Problem Definition

      Because of GDPR, user CSV export now does not include the username anymore for portal-only Jira Service Desk users but include the QM code.

      Suggested Solution

      Replace the QM code by a GDPR-compliant information that would be more useful and user readable.

      Attachments

        Issue Links

          is related to

          Suggestion - JRACLOUD-72001 Include the email address instead of the ID for reporters and watchers on the CSV export

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-72088 CSV export contains username for user picker field like reporter and assignee fields

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-6119 Replace qm <code> with Email Address When A Customer is Mentioned in the Comment

          • Low - Low priority issues
          • Closed
          causes

          JST-489201 Loading...

          mentioned in

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          Activity

            People

              7ad1551c39c0 Benjamin Paton
              eratsimiala ManuR
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              Dates

                Created:
                Updated: