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Suggestion
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Resolution: Unresolved
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None
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36
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8
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- is related to
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- Gathering Interest
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JRACLOUD-72088 CSV export contains username for user picker field like reporter and assignee fields
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- Closed
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- Closed
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- causes
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JST-489201 You do not have permission to view this issue
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[JSDCLOUD-6281] Include the email address instead of the QM code for JSD customers on the CSV export
Most of the reporting and integration with other systems is not possible as the email id is not exported in the report. This should be considered a defect and not a suggestion.
I am setting up a sync to smartsheets and this is now blocking me as our internal company staff are portal and agent users in the system..
A little tip. I can strongly recommend the addon Jira Cloud for Excel. From Excel you can access filters och write own JQL filters and Reporter (and other fields) is correct immediately.
Please do this, the sorting and organization for our internal ticketing is nightmarish without
As it is really required for management reporting, this needs to be fixed urgently.
As we know that customer management doesn't exist in JSM, we create an app which is dedicated for collecting and managing data about customers and organizations: Customer Details for Jira Service Management One of its feature is possibility to export list of customers and organizations to .csv file with additional data collected thanks to this app.
This app is free up to 10 users.