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  1. Jira Cloud
  2. JRACLOUD-67949

Jira Charting Plugin does not render multi-byte characters correctly

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      Summary

      Jira Chart (such as Workload Pie Chart) does not render multibyte characters correctly.

      Environment

      • Jira Cloud
      • Confluence Cloud - when embedding the chart as a macro

      Steps to Reproduce

      1. Add "Workload Pie Chart" to an arbitrary dashboard
      2. Confirm the estimation hours are correctly rendered such as "2h"
      3. Change your browser language to any non-ASCII language such as "Japanese"
      4. Confirm the estimation hours are incorrectly rendered such as "2□□"

      Expected Results

      The multibyte characters are correctly rendered.

      Actual Results

      The multibyte characters get garbled.

      Notes

      • This is possibly due to missing language packs and/or the lack of font files installed on the server side

      Workaround

      • Consider going with a Pie Chart on Dashboards instead. It looks like an image below:

        1. Screenshot_2017-11-07_16_18_06.png
          Screenshot_2017-11-07_16_18_06.png
          22 kB
        2. スクリーンショット 2019-10-29 17.28.58.png
          スクリーンショット 2019-10-29 17.28.58.png
          103 kB
        3. Screen Shot 2021-07-13 at 11.29.14 am.png
          Screen Shot 2021-07-13 at 11.29.14 am.png
          311 kB

            911d60b08b94 Patrick Huang
            kyamamoto@atlassian.com K. Yamamoto
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              Created:
              Updated:
              Resolved: