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  1. Jira Cloud
  2. JRACLOUD-67949

Jira Charting Plugin does not render multi-byte characters correctly

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Details

    Description

      Summary

      Jira Chart (such as Workload Pie Chart) does not render multibyte characters correctly.

      Environment

      • Jira Cloud
      • Confluence Cloud - when embedding the chart as a macro

      Steps to Reproduce

      1. Add "Workload Pie Chart" to an arbitrary dashboard
      2. Confirm the estimation hours are correctly rendered such as "2h"
      3. Change your browser language to any non-ASCII language such as "Japanese"
      4. Confirm the estimation hours are incorrectly rendered such as "2□□"

      Expected Results

      The multibyte characters are correctly rendered.

      Actual Results

      The multibyte characters get garbled.

      Notes

      • This is possibly due to missing language packs and/or the lack of font files installed on the server side

      Workaround

      • Consider going with a Pie Chart on Dashboards instead. It looks like an image below:

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-69996 Pie Chart report shows broken characters when the default language is set to Korean

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-76488 Average Time in Status gadget cant display multi bytes characters ( Japanese, Chinese etc) correctly.

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-78892 Workload Pie gadget can't display multi bytes characters (Japanese, Chinese, Korean) correctly.

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-55111 Macro titles display as square characters in the edit mode with some of supported languages

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. I18N-2920 Jira Link counter on a Confluence page Garbled

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-21444 Pie chart slice labels (projects) in multi byte characters (Greek,Korean, Japanese, Chinese etc.) are not displayed in correct encoding

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-67997 Square character when previewing Jira chart macro with CJK 2-byte characters

          • Low - Low priority issues
          • Closed
          is resolved by

          JDAG-1233 Loading...

          mentioned in

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          Activity

            People

              911d60b08b94 Patrick Huang
              kyamamoto@atlassian.com K. Yamamoto
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              Dates

                Created:
                Updated:
                Resolved: