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  1. Jira Cloud
  2. JRACLOUD-65813

Time Tracking Fields not imported correctly by Issues --> Import from CSV

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    Description

      Summary

      I imported the attached CSV file (which contains a single issue with a 3hr 30min original estimate) using Issues -> Import Issues from CSV, and the new issue had an original estimate of 3 hours (see screenshot).

      I imported the file using [Administration] -> System -> External System Import and the new issue had the correct original estimate of 3 hours 30 minutes.

      I assumed the behaviour of both CSV importers would be identical.

      Basically there is a difference between the 2 importer and the value of the time fields are not correctly imported by issues > Import from CSV.

      Steps to Replicate

      1. Create a new Agile project. Make sure that the Time Estimate field is added to the right screen and project.
      2. Import using Issues -> Import Issues from CSV. Resulting ticket is refered as Ticket A.
      3. Import the file using [Administration] -> System -> External System Import. Resulting ticket is refered as Ticket B.

      Expected Result

      The Remaining and Original Estimate field is showing different value. Ticket B is showing correct value while Ticket A is showing wrong value.

      Using Issue External Import

      Using Administrator External System Import

      The correct time estimate value is 3 hours and 30 minutes.

      Current Result

      The Remaining and Original Estimate field is showing same value for both Ticket A and B.

      Note

      There are no error logs from Jira log during the import for both tickets. I've included test.csv for testing/replication purposes.

      Attachments

        1. 1.png
          1.png
          117 kB
        2. 2.png
          2.png
          116 kB
        3. csv_import3.jpeg
          csv_import3.jpeg
          46 kB
        4. test.csv
          0.2 kB

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: