Time Tracking Fields not imported correctly by Issues --> Import from CSV

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    • 12
    • Severity 2 - Major
    • 1

      Summary

      I imported the attached CSV file (which contains a single issue with a 3hr 30min original estimate) using Issues -> Import Issues from CSV, and the new issue had an original estimate of 3 hours (see screenshot).

      I imported the file using [Administration] -> System -> External System Import and the new issue had the correct original estimate of 3 hours 30 minutes.

      I assumed the behaviour of both CSV importers would be identical.

      Basically there is a difference between the 2 importer and the value of the time fields are not correctly imported by issues > Import from CSV.

      Steps to Replicate

      1. Create a new Agile project. Make sure that the Time Estimate field is added to the right screen and project.
      2. Import using Issues -> Import Issues from CSV. Resulting ticket is refered as Ticket A.
      3. Import the file using [Administration] -> System -> External System Import. Resulting ticket is refered as Ticket B.

      Expected Result

      The Remaining and Original Estimate field is showing different value. Ticket B is showing correct value while Ticket A is showing wrong value.

      Using Issue External Import

      Using Administrator External System Import

      The correct time estimate value is 3 hours and 30 minutes.

      Current Result

      The Remaining and Original Estimate field is showing same value for both Ticket A and B.

      Note

      There are no error logs from Jira log during the import for both tickets. I've included test.csv for testing/replication purposes.

        1. 1.png
          1.png
          117 kB
        2. 2.png
          2.png
          116 kB
        3. csv_import3.jpeg
          csv_import3.jpeg
          46 kB
        4. test.csv
          0.2 kB

            Assignee:
            Unassigned
            Reporter:
            Vincent Chin (Inactive)
            Votes:
            9 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: