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  1. Confluence Data Center
  2. CONFSERVER-69083

PDF and Word documents using the Courier Font appear blank in the File Preview when Confluence OS is Windows.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 7.8.1, 7.12.0, 7.12.5, 7.13.1, 8.6.2, 8.8.0
    • Content - Attachments
    • None

      Problem

      When using the View File macro, the File Previewer for Word/PDF documents that use the Courier Font is shown as blank. 

      Environment

      • Confluence 7.8.1 +
      • Windows OS 

      Steps to Reproduce

      • Using Windows-hosted Confluence
      • Create a Word document using the Courier Font
      • Upload the document to a Confluence Page 
      • Click on the previewer to see the file

      Expected Results

      The content of the file to be accurately displayed

      Actual Results

      A blank page is displayed

      Workaround

      • No direct workaround using the File/Attachment Macro was discovered yet.
      • As an alternative, the Word Macro can be used. The contents of the file are displayed when using the Word Macro.

       

      Notes

       

        1. possible workaround.png
          possible workaround.png
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        2. replicate locally.png
          replicate locally.png
          102 kB

              Unassigned Unassigned
              danthony@atlassian.com Dante Anthony
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                Created:
                Updated: