PDF and Word documents using the Courier Font appear blank in the File Preview when Confluence OS is Windows.

XMLWordPrintable

    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 9.0.1
    • Affects Version/s: 7.8.1, 7.12.0, 7.12.5, 7.13.1, 8.6.2, 8.8.0
    • Component/s: Content - Attachments
    • None
    • 16
    • Severity 3 - Minor
    • 1

      Problem

      When using the View File macro, the File Previewer for Word/PDF documents that use the Courier Font is shown as blank. 

      Environment

      • Confluence 7.8.1 +
      • Windows OS 

      Steps to Reproduce

      • Using Windows-hosted Confluence
      • Create a Word document using the Courier Font (courier-sample.docx can be used)
      • Upload the document to a Confluence Page 
      • Click on the previewer to see the file

      Expected Results

      The content of the file to be accurately displayed

      Actual Results

      A blank page is displayed

      Workaround

      • No direct workaround using the File/Attachment Macro was discovered yet.
      • As an alternative, the Word Macro can be used. The contents of the file are displayed when using the Word Macro.

       

      Notes

       

        1. courier-sample.docx
          3 kB
        2. possible workaround.png
          possible workaround.png
          70 kB
        3. replicate locally.png
          replicate locally.png
          102 kB

            Assignee:
            Unassigned
            Reporter:
            Dante Anthony
            Votes:
            13 Vote for this issue
            Watchers:
            29 Start watching this issue

              Created:
              Updated:
              Resolved: