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  1. Confluence Data Center
  2. CONFSERVER-69083

PDF and Word documents using the Courier Font appear blank in the File Preview when Confluence OS is Windows.

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.8.1, 7.12.0, 7.12.5, 7.13.1, 8.6.2, 8.8.0
    • Content - Attachments
    • None

    Description

      Problem

      When using the View File macro, the File Previewer for Word/PDF documents that use the Courier Font is shown as blank. 

      Environment

      • Confluence 7.8.1 +
      • Windows OS 

      Steps to Reproduce

      • Using Windows-hosted Confluence
      • Create a Word document using the Courier Font
      • Upload the document to a Confluence Page 
      • Click on the previewer to see the file

      Expected Results

      The content of the file to be accurately displayed

      Actual Results

      A blank page is displayed

      Workaround

      • No direct workaround using the File/Attachment Macro was discovered yet.
      • As an alternative, the Word Macro can be used. The contents of the file are displayed when using the Word Macro.

       

      Notes

       

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-74558 Courier font bullet point on a page in an attached document leads to that page's preview showing up as blank/empty

          • Low - Low priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-75063 PDF export from a page that contains Code Block macro does not displayed properly when it is previewed in another page as an attachment

          • Low - Low priority issues
          • Long Term Backlog

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-77824 TXT files appear blank in the File Preview when Confluence OS is Windows

          • Low - Low priority issues
          • Long Term Backlog

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-78060 Nested lists are missing from file preview window for word documents in Confluence

          • Low - Low priority issues
          • Long Term Backlog
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-79373 PDF documents using the Courier Font appear blank in the File Preview

          • Low - Low priority issues
          • Gathering Impact

          Activity

            People

              Unassigned Unassigned
              danthony@atlassian.com Dante Anthony
              Votes:
              12 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

                Created:
                Updated: