PDF and Word documents using the Courier Font appear blank in the File Preview when Confluence OS is Windows.

XMLWordPrintable

    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 9.0.1
    • Affects Version/s: 7.8.1, 7.12.0, 7.12.5, 7.13.1, 8.6.2, 8.8.0
    • Component/s: Content - Attachments
    • None
    • 16
    • Severity 3 - Minor
    • 1

      Problem

      When using the View File macro, the File Previewer for Word/PDF documents that use the Courier Font is shown as blank. 

      Environment

      • Confluence 7.8.1 +
      • Windows OS 

      Steps to Reproduce

      • Using Windows-hosted Confluence
      • Create a Word document using the Courier Font (courier-sample.docx can be used)
      • Upload the document to a Confluence Page 
      • Click on the previewer to see the file

      Expected Results

      The content of the file to be accurately displayed

      Actual Results

      A blank page is displayed

      Workaround

      • No direct workaround using the File/Attachment Macro was discovered yet.
      • As an alternative, the Word Macro can be used. The contents of the file are displayed when using the Word Macro.

       

      Notes

       

        1. replicate locally.png
          102 kB
          Dante Anthony
        2. possible workaround.png
          70 kB
          Dante Anthony
        3. courier-sample.docx
          3 kB
          Basar Beykoz

            Assignee:
            Unassigned
            Reporter:
            Dante Anthony
            Votes:
            13 Vote for this issue
            Watchers:
            29 Start watching this issue

              Created:
              Updated:
              Resolved: