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  1. Confluence Data Center
  2. CONFSERVER-69083

PDF and Word documents using the Courier Font appear blank in the File Preview when Confluence OS is Windows.

    XMLWordPrintable

Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.8.1, 7.12.0, 7.12.5, 7.13.1, 8.6.2, 8.8.0
    • Content - Attachments
    • None

    Description

      Problem

      When using the View File macro, the File Previewer for Word/PDF documents that use the Courier Font is shown as blank. 

      Environment

      • Confluence 7.8.1 +
      • Windows OS 

      Steps to Reproduce

      • Using Windows-hosted Confluence
      • Create a Word document using the Courier Font
      • Upload the document to a Confluence Page 
      • Click on the previewer to see the file

      Expected Results

      The content of the file to be accurately displayed

      Actual Results

      A blank page is displayed

      Workaround

      • No direct workaround using the File/Attachment Macro was discovered yet.
      • As an alternative, the Word Macro can be used. The contents of the file are displayed when using the Word Macro.

       

      Notes

       

      Attachments

        1. replicate locally.png
          102 kB
          Dante Anthony
        2. possible workaround.png
          70 kB
          Dante Anthony

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-74558 Courier font bullet point on a page in an attached document leads to that page's preview showing up as blank/empty

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          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-75063 PDF export from a page that contains Code Block macro does not displayed properly when it is previewed in another page as an attachment

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          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-77824 TXT files appear blank in the File Preview when Confluence OS is Windows

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          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-78060 Nested lists are missing from file preview window for word documents in Confluence

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          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-79373 PDF documents using the Courier Font appear blank in the File Preview

          • Low - Low priority issues
          • Gathering Impact

          Activity

            People

              Unassigned Unassigned
              danthony@atlassian.com Dante Anthony
              Votes:
              12 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

                Created:
                Updated: