[CONFSERVER-24320] Links and web images with URLs containing certain non-alphanumeric characters fail to save

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 6.0.3
Affects Version/s: 4.0, 4.1, 5.0.1, 5.1.3, 5.3, 5.6.4, 5.7.1, 5.8.13, 5.10
Component/s: Editor - Page / Comment Editor
Labels:

Support reference count:
27
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

Symptoms

Any time a URL contains a character that is invalid as per the URI RFC, or one of a small set of valid characters ("*", "[", "]", "'", " ' "), the link will fail to save correctly. The link will appear on the page, but not clickable. The anchor tag is empty and the URL is not saved into the BODYCONTENT table.

Similar behavior occurs when inserting an image from the web with an URL containing an invalid character. While the image renders in edit mode, upon saving the page there will be a red "Broken Image" placeholder.

Steps to reproduce:

Click Link > Web Link tab
Insert an URL with an invalid character. For example: http://www.google.com/* (this is a bogus URL)
Click Insert
Save page

Workaround:

Use an encoded entity in the format "%<hexit><hexit>" (reference) in place of the invalid character when injecting the URL.

OR a simpler way would be:

Go to Google Shortner at https://goo.gl/
Paste the URL
Google will generate a short url for your URL which you will be able to link.
Google will also be change your long URL to alphanumeric characters, which can also be saved.

causes

CONFSERVER-45966 Links containing umlaut or cyrillic characters become invalid

Closed

CONFSERVER-47899 When posting an answer to a question, URLs with apostrophe's are incorrectly truncated

Gathering Impact

is a regression of

CONFSERVER-12687 Links to URLS containing caret character are not recognised as links

Closed

is duplicated by

CONFSERVER-26412 Links with asteriks won't render as a clickable link

Closed

CONFSERVER-26664 Links with apostrophe in them (') break

Closed

CONFSERVER-24879 Some long URLs not recognised by Confluence

Closed

CONFSERVER-25097 Links containing ^ character not recognised when typed into the editor

Closed

CONFSERVER-26279 Links containing bracket characters not recognised when typed into the editor

Closed

CONFSERVER-26771 UNC link with a single quote doesn't work

Closed

CONFSERVER-27064 Wikipedia links with apostrophes in the page titles do not paste as links for some users

Closed

CONFSERVER-27126 Attachments with plus signs in name not downloadable

Closed

CONFSERVER-30246 Links with Apostrophe in it can not be inserted

Closed

CONFSERVER-32954 Use of the apostrophe in anchor causes linking issue

Closed

CONFSERVER-34929 Inserting a link with an apostrophe produces no link and no error

Closed

CONFSERVER-38274 Confluence doesn't like some valid hyperlinks

Closed

is related to

CONFSERVER-25097 Links containing ^ character not recognised when typed into the editor

Closed

CONFSERVER-26279 Links containing bracket characters not recognised when typed into the editor

Closed

CONFSERVER-24753 Insert Link Containing Single Quote or Curly Braces Doesn't Work

Gathering Impact

relates to

CONFCLOUD-24320 Links and web images with URLs containing certain non-alphanumeric characters fail to save

Closed

CONFSERVER-18594 URLs containing pipes are truncated

Closed

CONFSERVER-31239 Problem with links in Confluence

Closed

CONFSERVER-32258 Chrome locks up when pasting URL into editor

Closed

CONFCLOUD-53652 Confluence doesn't save long links

Closed

CONFSERVER-32421 URLs to Confluence pages containing apostrophes do not autoconvert

Closed

JRACLOUD-71366 Links with URLs containing certain non-alphanumeric characters fail to save

Closed

JRACLOUD-71365 Links with URLs containing certain non-alphanumeric characters fail to save

Gathering Impact

JRASERVER-45789 Links with URLs containing certain non-alphanumeric characters fail to save

Gathering Impact

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Wiki Page Loading...; Wiki Page Loading...

(10 is duplicated by, 3 is related to, 9 relates to, 18 mentioned in)

Charles Meireles made changes - 15/Jan/2019 1:16 PM

Link

New: This issue relates to ~~JRACLOUD-71366~~ [ ~~JRACLOUD-71366~~ ]

Charles Meireles made changes - 15/Jan/2019 1:15 PM

Link

New: This issue relates to JRACLOUD-71365 [ JRACLOUD-71365 ]

Robert Chang made changes - 07/Jan/2019 10:17 PM

Link

New: This issue is related to CONFSERVER-24753 [ CONFSERVER-24753 ]

Katherine Yabut made changes - 13/Nov/2018 4:44 AM

Workflow

Original: JAC Bug Workflow v3 [ 2897724 ]

New: CONFSERVER Bug Workflow v4 [ 2992005 ]

Owen made changes - 11/Oct/2018 9:04 AM

Workflow	Original: JAC Bug Workflow v2 [ 2789902 ]	New: JAC Bug Workflow v3 [ 2897724 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 29/Aug/2018 11:16 PM

Workflow

Original: JAC Bug Workflow [ 2736247 ]

New: JAC Bug Workflow v2 [ 2789902 ]

Owen made changes - 17/Aug/2018 4:00 AM

Symptom Severity

Original: Major [ 14431 ]

New: Severity 2 - Major [ 15831 ]

Owen made changes - 02/Jul/2018 7:12 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2380364 ]

New: JAC Bug Workflow [ 2736247 ]

Katherine Yabut made changes - 22/Jun/2017 6:47 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 2264417 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2380364 ]

Michael Andreacchio made changes - 09/Jun/2017 2:17 AM

UIS

Original: 31

Assignee:: Jade Giacoppo (Inactive)

Reporter:: Robert Chang

Affected customers:: 38 This affects my team

Watchers:: 52 Start watching this issue

Created:: 04/Jan/2012 6:03 PM

Updated:: 15/Jan/2019 1:16 PM

Resolved:: 28/Nov/2016 10:23 PM

Details

Description

Symptoms

Steps to reproduce:

Workaround:

Attachments

Issue Links

Forms

Activity

People

Dates