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  1. Confluence Cloud
  2. CONFCLOUD-36698

Preview doesn't render some of supported languages due to lack of font file

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      Summary

      Multibyte characters (like Japanese or Chinese) get garbled in preview while they are Supported languages.

      Steps to reproduce

      1. Upload text file memo.txt which contains Japanese characters to a page in Confluence.
      2. Click the document

      Expected Results

      Preview correctly renders Japanese text "あいうえお".

      Actual results

      Japanese characters get garbled.

      Findings

      The problem could be solved by the following knowledge base for Confluence Server (but not applicable to Confluence Cloud).

      The knowledge base article tells the problem could be solved by installing proper font files to both OS and JVM. It seems the OS of Confluence Cloud already has proper font files, however, JVM is not. Users cannot install font files to JVM because the instance is Confluence Cloud.

      Workaround

      • Download the file and read it on your local machine

      Notes

      This issue was originally raised for office macros and rewritten for preview. Office macros are no longer supported as described at Deprecated macros for Confluence, however the same unavailablilty persists at preview as well.

       

       

       

        1. capture.jpg
          114 kB
          Mai Nakagawa
        2. confluence-tofus.png
          660 kB
          K. Yamamoto
        3. memo.txt
          0.0 kB
          K. Yamamoto
        4. Screenshot 2017-06-15 10.14.17.png
          224 kB
          K. Yamamoto
        5. Screenshot 2019-08-02 15.18.31.png
          1.15 MB
          K. Yamamoto

              Unassigned Unassigned
              mnakagawa Mai Nakagawa (Inactive)
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                Created:
                Updated:
                Resolved: