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  1. Confluence Cloud
  2. CONFCLOUD-36698

Preview doesn't render some of supported languages due to lack of font file

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Details

    Description

      Summary

      Multibyte characters (like Japanese or Chinese) get garbled in preview while they are Supported languages.

      Steps to reproduce

      1. Upload text file memo.txt which contains Japanese characters to a page in Confluence.
      2. Click the document

      Expected Results

      Preview correctly renders Japanese text "あいうえお".

      Actual results

      Japanese characters get garbled.

      Findings

      The problem could be solved by the following knowledge base for Confluence Server (but not applicable to Confluence Cloud).

      The knowledge base article tells the problem could be solved by installing proper font files to both OS and JVM. It seems the OS of Confluence Cloud already has proper font files, however, JVM is not. Users cannot install font files to JVM because the instance is Confluence Cloud.

      Workaround

      • Download the file and read it on your local machine

      Notes

      This issue was originally raised for office macros and rewritten for preview. Office macros are no longer supported as described at Deprecated macros for Confluence, however the same unavailablilty persists at preview as well.

       

       

       

      Attachments

        1. capture.jpg
          capture.jpg
          114 kB
        2. confluence-tofus.png
          confluence-tofus.png
          660 kB
        3. memo.txt
          0.0 kB
        4. Screenshot 2017-06-15 10.14.17.png
          Screenshot 2017-06-15 10.14.17.png
          224 kB
        5. Screenshot 2019-08-02 15.18.31.png
          Screenshot 2019-08-02 15.18.31.png
          1.15 MB

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53011 Multi-byte characters in text file are garbled when previewing it in a page

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-36698 Multibyte characters in Office Preview don't get rendered in Confluence Cloud because font files cannot be installed to JVM

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-55111 Macro titles display as square characters in the edit mode with some of supported languages

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-26780 Export to PDF removes non-Latin Unicode under viewfile macro

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-60065 Multi-byte characters get garbled in file list

          • Low - Low priority issues
          • Closed

          Suggestion - CLOUD-1981 Need fonts installed in Studio for better Office Connector experience

          • Closed
          mentioned in

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              Unassigned Unassigned
              mnakagawa Mai Nakagawa (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: