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Bug
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Resolution: Fixed
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Medium
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10
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Severity 3 - Minor
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Summary
Multibyte characters (like Japanese or Chinese) get garbled in preview while they are Supported languages.
Steps to reproduce
- Upload text file memo.txt
which contains Japanese characters to a page in Confluence. - Click the document
Expected Results
Preview correctly renders Japanese text "あいうえお".
Actual results
Japanese characters get garbled.
Findings
The problem could be solved by the following knowledge base for Confluence Server (but not applicable to Confluence Cloud).
The knowledge base article tells the problem could be solved by installing proper font files to both OS and JVM. It seems the OS of Confluence Cloud already has proper font files, however, JVM is not. Users cannot install font files to JVM because the instance is Confluence Cloud.
Workaround
- Download the file and read it on your local machine
Notes
This issue was originally raised for office macros and rewritten for preview. Office macros are no longer supported as described at Deprecated macros for Confluence, however the same unavailablilty persists at preview as well.
- is duplicated by
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- Closed
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- is related to
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- Closed
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- relates to
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- Closed
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- Closed
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- Closed
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CLOUD-1981 Need fonts installed in Studio for better Office Connector experience
- Closed
- mentioned in
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Page Loading...
[CONFCLOUD-36698] Preview doesn't render some of supported languages due to lack of font file
| Remote Link | Original: This issue links to "Page (Confluence)" [ 394802 ] |
| Workflow | Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2365737 ] | New: JAC Bug Workflow v3 [ 3430797 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Open [ 1 ] | New: Resolved [ 5 ] |
| Attachment | New: Screenshot 2019-08-02 15.18.31.png [ 360067 ] |
| Support reference count | Original: 9 | New: 10 |
| Description |
Original:
h4. Summary
Multibyte characters (like Japanese or Chinese) get garbled in preview. h4. Steps to reproduce # Upload text file [^memo.txt] which contains Japanese characters to a page in Confluence. # Click the document !Screenshot 2017-06-15 10.14.17.png|thumbnail! h4. Expected Results Preview correctly renders Japanese text _"あいうえお"_. h4. Actual results Japanese characters get garbled. h4. Findings The problem could be solved by the following knowledge base if it were Confluence Server (but not applicable to Confluence Cloud). - [Non-ASCII Characters display as Square Characters in Confluence|https://confluence.atlassian.com/display/CONFKB/Non-ASCII+Characters+display+as+Square+Characters+in+Confluence] The knowledge base article tells the problem could be solved by installing proper font files to both OS and JVM. It seems the OS of Confluence Cloud already has proper font files, however, JVM is not. Users cannot install font files to JVM because the instance is Confluence Cloud. h4. Workaround - Download the file and read it on your local machine h4. Notes - This is similar issue to -- The cause of this problem is that font files cannot be installed to JVM of Confluence Cloud -- The cause of - Japanese is one of [Supported languages|https://confluence.atlassian.com/cloud/languages-744721667.html] - This issue was originally raised for office macros and rewritten for preview. Office macros are no longer supported as described at [Deprecated macros for Confluence|https://confluence.atlassian.com/cloud/blog/2015/11/deprecated-macros-for-confluence], however the same unavailablilty persists at preview as well. |
New:
h4. Summary
Multibyte characters (like Japanese or Chinese) get garbled in preview while they are [Supported languages|https://confluence.atlassian.com/cloud/languages-744721667.html]. h4. Steps to reproduce # Upload text file [^memo.txt] which contains Japanese characters to a page in Confluence. # Click the document !Screenshot 2017-06-15 10.14.17.png|thumbnail! h4. Expected Results Preview correctly renders Japanese text _"あいうえお"_. h4. Actual results Japanese characters get garbled. h4. Findings The problem could be solved by the following knowledge base for Confluence Server (but not applicable to Confluence Cloud). - [Non-ASCII Characters display as Square Characters in Confluence|https://confluence.atlassian.com/display/CONFKB/Non-ASCII+Characters+display+as+Square+Characters+in+Confluence] The knowledge base article tells the problem could be solved by installing proper font files to both OS and JVM. It seems the OS of Confluence Cloud already has proper font files, however, JVM is not. Users cannot install font files to JVM because the instance is Confluence Cloud. h4. Workaround - Download the file and read it on your local machine h4. Notes This issue was originally raised for office macros and rewritten for preview. Office macros are no longer supported as described at [Deprecated macros for Confluence|https://confluence.atlassian.com/cloud/blog/2015/11/deprecated-macros-for-confluence], however the same unavailablilty persists at preview as well. !confluence-tofus.png|thumbnail! |
| Attachment | New: confluence-tofus.png [ 344873 ] |
| Priority | Original: Low [ 4 ] | New: Medium [ 3 ] |
| Labels | Original: affects-cloud preview | New: affects-cloud i18n preview |
| Link |
New:
This issue relates to |