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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      The mail error queue is currently useless.

      • You have no indication what the error is
      • All you can do is "resend all" or "delete all"

      We need to work on the same principles as an MTA.

      • If an error is permanent, give up and log the error somewhere.
      • If an error is transient, put it on a queue to resend after a few hours.
      • If a transient error keeps happening for a certain amount of time, give up and log the error somewhere.

      Also useful would be:

      • Keep track of users whose mail fails repeatedly, and stop sending them anything. Flag the account, and have a big note on their profile page saying "Notifications are currently disabled for this account due to repeated mail delivery failures. Please turn notifications back on on your notifications preferences page."
      • Mail fails with 'was not a permissible recipient' error should go to Error Queue
      • Notification email queue should persist across restarts of Confluence (CONF-3556)

            [CONFCLOUD-3231] Fix the mail error queue

            Dylan made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Dylan made changes -
            Labels Original: affects-server notifications New: affects-server cll-tf3202505 notifications
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3426004 ] New: JAC Suggestion Workflow 3 [ 3608305 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 2254004 ] New: JAC Suggestion Workflow [ 3426004 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 - TEMP [ 2150703 ] New: Confluence Workflow - Public Facing v3 [ 2254004 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 1905809 ] New: Confluence Workflow - Public Facing v3 - TEMP [ 2150703 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing v2 [ 1804374 ] New: Confluence Workflow - Public Facing v3 [ 1905809 ]
            jonah (Inactive) made changes -
            Description Original: The mail error queue is currently useless.

            * You have no indication what the error is
            * All you can do is "resend all" or "delete all"

            We need to work on the same principles as an MTA.

            * If an error is permanent, give up and log the error somewhere.
            * If an error is transient, put it on a queue to resend after a few hours.
            * If a transient error keeps happening for a certain amount of time, give up and log the error somewhere.

            Also useful would be:

            * Keep track of users whose mail fails repeatedly, and stop sending them anything. Flag the account, and have a big note on their profile page saying "Notifications are currently disabled for this account due to repeated mail delivery failures. Please turn notifications back on on your notifications preferences page."
            * Mail fails with 'was not a permissible recipient' error should go to Error Queue
            * Notification email queue should persist across restarts of Confluence (CONF-3556)
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *Confluence Cloud*. Using *Confluence Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFSERVER-3231].
              {panel}

            The mail error queue is currently useless.

            * You have no indication what the error is
            * All you can do is "resend all" or "delete all"

            We need to work on the same principles as an MTA.

            * If an error is permanent, give up and log the error somewhere.
            * If an error is transient, put it on a queue to resend after a few hours.
            * If a transient error keeps happening for a certain amount of time, give up and log the error somewhere.

            Also useful would be:

            * Keep track of users whose mail fails repeatedly, and stop sending them anything. Flag the account, and have a big note on their profile page saying "Notifications are currently disabled for this account due to repeated mail delivery failures. Please turn notifications back on on your notifications preferences page."
            * Mail fails with 'was not a permissible recipient' error should go to Error Queue
            * Notification email queue should persist across restarts of Confluence (CONF-3556)

              Unassigned Unassigned
              cmiller@atlassian.com Charles Miller (Inactive)
              Votes:
              31 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: