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  1. Atlassian Cloud
  2. CLOUD-6617

Improve supportability of JIRA/Conf backup managers

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    Description

      Currently the backup managers (both for JIRA and Confluence) allow backups to be taken as follows:

      • once per 48 hours without attachments, and
      • once per 48 hours with attachments.

      Presumably this dual timer is to allow customers to generate a backup for migration testing, then still perform a full backup once they're ready for the final cut-over.

      We are seeing the following pain-points with this current arrangement:

      • From the customer's perspective, the time limit seems arbitrary and they are quite frustrated when they hit it.
      • We don't say anywhere on the page that
        • backups can only be generated once per 48 hours (until they try it); or
        • backups with and without attachments are on different timers.
      • The 48 hour timeout generally seems OK for the purpose of routine peace-of-mind backups, but not when migrating (which can be stressful enough as it is).
      • Supporters have to run SQL and sometimes restart the application to clear the backup timer.

      I propose that we make the following changes:

      • Only limit the backup with attachments to once every 48 hours. The backup without attachments should not be restricted (new backups still overwrite old ones).
      • Mention on the backup page that backups with attachments are limited to once every 48 hours, which they can see before they choose which type of backup to generate.
      • Provide a button only available to system administrators that resets the backup timer, so that Support doesn't need to mess around with SQL.

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              Unassigned Unassigned
              mknight@atlassian.com Michael Knight
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                Created:
                Updated: