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  1. Automation for Cloud
  2. AUTO-1162

Allow automation rules to automatically retry actions that fail, error or timeout

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    • Jira Software

      As it stands now, sometimes, automation might fail with the error "Too Many Requests".

      This sends an email to the rule owner but it is quite stressful for the customer to start going through the logs to find the rules that failed with 429.

      We want a possibility to reschedule automation rules that fail with 429 errors to retry later.

            [AUTO-1162] Allow automation rules to automatically retry actions that fail, error or timeout

            Simon Chan added a comment -

            This capability is rolling out now and will be generally available in the next 4-8 weeks. For more information on how it works see the Community Article or Support Docs.

            Simon Chan added a comment - This capability is rolling out now and will be generally available in the next 4-8 weeks. For more information on how it works see the Community Article or Support Docs .

            Hello,

            We try to automate the Jira and Confluence backup using webhook calls to the API on a scheduled base. However the real trigerring is not always exactly the configured value depending on the current load of the cloud automations and if the webhook was sent too late one day, the call will fail the next day days because of a few minutes or even seconds not matching the rate limitation of the API.
            I'd like to have the ability to retry the call in case the fisrt one failled.

            HAEGELIN Sacha added a comment - Hello, We try to automate the Jira and Confluence backup using webhook calls to the API on a scheduled base. However the real trigerring is not always exactly the configured value depending on the current load of the cloud automations and if the webhook was sent too late one day, the call will fail the next day days because of a few minutes or even seconds not matching the rate limitation of the API. I'd like to have the ability to retry the call in case the fisrt one failled.

            For people who want to roll up metrics and other details for reporting, Automation is pretty much the only choice on Cloud (RIP scripted fields). This makes it kind of important that those rules run as scheduled.

            It's very frustrating to debug a report only to find the root cause is some bad data created by a rule that just...didn't work.

            Haddon Fisher added a comment - For people who want to roll up metrics and other details for reporting, Automation is pretty much the only choice on Cloud (RIP scripted fields). This makes it kind of important that those rules run as scheduled. It's very frustrating to debug a report only to find the root cause is some bad data created by a rule that just...didn't work.

            It is absolutely crucial for us to knwo that automations run in total and not stop somewhere due to rate limiting resulting in the 429 error. We clone about 70 issues each month for our monthly closing of accounting and controlling and this is not stable currently. The effort to find out which issues exactly have not been cloned and to clone them is enormous. Jira automations is not really usable on operations like this in an environment where reliability is crucial.

            Fabian Schubert added a comment - It is absolutely crucial for us to knwo that automations run in total and not stop somewhere due to rate limiting resulting in the 429 error. We clone about 70 issues each month for our monthly closing of accounting and controlling and this is not stable currently. The effort to find out which issues exactly have not been cloned and to clone them is enormous. Jira automations is not really usable on operations like this in an environment where reliability is crucial.

              0a032cf832e4 Simon Chan
              94c04bdc307c Francis Asielue
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                Created:
                Updated: