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Suggestion
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Resolution: Duplicate
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Jira Software, Jira Service Management
Issue Summary
Currently, if an action fails, there is little recourse for addressing the problem.
For example, for the outbound webhook action, there is a checkbox for "
Continue running the rule even if the request response is not successful (i.e. non-200 response)", however, there is no ability to reattempt (may be a transient issue for 429), or to report an error.
Suggestion
A retry may be valid for a case of 429. The use case needs to be considered carefully - a single or very small number of reattempts may be useful. Significant complexity may be introduced if attempting to implement exponential backoff based on the response.
In the case of a 5xx error, it may be useful for the rule to leave a comment - "unable to trigger build" so that a non rule administrator may deal with the problem:
if not 2xx: leave comment
implying:
if not 2xx: leave comment else: continue with other actions
- blocks
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AUTO-1162 Allow automation rules to automatically retry actions that fail, error or timeout
- Closed