Problem Definition

Currently, if there are 10 consecutive failures (5 for SLA related rules) in the execution of an automation rule, then the rule will be automatically disabled by Automation For Jira (A4J). Although notifications are sent for the failed executions, the notifications for the disable action itself is not sent. The automatic disable also cannot be turned off by the admin.

Suggested Solution

Allow admins to:

• receive notification when A4J disables a rule due to the consecutive failures in rules
• have ability to turn off the behavior of A4J automatically disabling rules
• At the moment, for "Send Microsoft Teams message" action , it have 30 second to wait for Microsoft Teams to process the action before it hit time out. There are in rare occasion , the action hit 408 error (Request timed out) and automation will failed -> Retry the "Send Microsoft Teams message" action and ensure Microsoft Teams do process the action.
• Currently in a Jira automation rule, if a "Create issue" action fails due to network timeout (with error: SocketException: Socket closed), the action is not retried. So, issue creation fails.