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  1. Atlassian Intelligence
  2. AI-998

Unable to search filters with 2+ multibyte characters

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    • 10
    • Severity 3 - Minor
    • 2

      Bug Fix Policy


      At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how our product team prioritizes bugfixes.
      You can learn more by reading Atlassian Cloud Bug Fixing Policy.

      Issue Summary

      Users cannot search the filters with 2 or more of multibyte characters.

      Steps to Reproduce

      Video: jac-filters.mov

      1. Save a filter named マルチバイト文字_CC2
      2. In the filters, click "View all filters" from the navigation bar
      3. Search with "マルチバイト文字_CC2"

      Expected Results

      The dashboard created in step 1 will show up.

      Actual Results

      The dashboard created in step 1 won't show up:

      Workaround

      One char work as expected. In the sample above, searching by "マ" will work.

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        2. image-2022-08-16-12-45-28-579.png
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        3. jac-filters.mov
          4.42 MB

            [AI-998] Unable to search filters with 2+ multibyte characters

            Masayuki Abe added a comment -

            The number of filters has exceeded 2500. It is essential to search for filters in Japanese. We have received complaints from users that they find it very difficult to find filters.

            Is there any update?

            Masayuki Abe added a comment - The number of filters has exceeded 2500. It is essential to search for filters in Japanese. We have received complaints from users that they find it very difficult to find filters. Is there any update?

            Hiroki Ueda added a comment -

            @Megha

            I am troubled by the strong demand for improvement from customers.
            I am very disappointed because I was hoping for an improvement.

            Hiroki Ueda added a comment - @Megha I am troubled by the strong demand for improvement from customers. I am very disappointed because I was hoping for an improvement.

            Masayuki Abe added a comment - - edited

            @Megha

            We need a fix for this bug.

            There are more than 1600 Filter published in the organization. In order to identify the desired Filter, the search in Japanese must work properly.

            Masayuki Abe added a comment - - edited @Megha We need a fix for this bug. There are more than 1600 Filter published in the organization. In order to identify the desired Filter, the search in Japanese must work properly.

            Megha added a comment -
            Atlassian Update - May 7, 2021

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Megha added a comment - Atlassian Update - May 7, 2021 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              4ebeb098438d Yuan Cheng
              kyamamoto@atlassian.com K. Yamamoto
              Affected customers:
              18 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated: