• Type: Bug
• Resolution: Duplicate
• Priority: Highest
• Fix Version/s: None
• Affects Version/s: 2.3.1.0
• Component/s: None
• Labels:

  None
• Environment:

  Windows 10

1. SourceTree.JPG

   10/Oct/2017 3:00 PM

   45 kB

   Martin Rivard

[SRCTREEWIN-8045] SourceTree 2.3.1.0 will not install on Windows 10

Monique Khairuliana (Inactive) made changes - 30/Sep/2019 4:23 AM

Workflow

Original: JAC Bug Workflow v3 [ 3453406 ]

New: SRCTREE JAC Bug Workflow [ 3744122 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 5:14 AM

Workflow	Original: SourceTree Bug Workflow [ 2447339 ]	New: JAC Bug Workflow v3 [ 3453406 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

minnsey made changes - 13/Oct/2017 2:12 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Open [ 1 ]	New: Resolved [ 5 ]

minnsey made changes - 13/Oct/2017 2:12 PM

Link

New: This issue duplicates SRCTREEWIN-7244 [ SRCTREEWIN-7244 ]

minnsey made changes - 13/Oct/2017 2:11 PM

Affects Version/s

New: 2.3.1.0 [ 74757 ]

Brian Ganninger (Inactive) made changes - 10/Oct/2017 4:30 PM

Component/s	Original: Windows [ 42393 ]
Key	Original: SRCTREE-5079	New: SRCTREEWIN-8045
Affects Version/s	Original: 2.3.1 [ 62113 ]
Project	Original: SourceTree For Mac [ 12910 ]	New: SourceTree for Windows [ 14510 ]

Martin Rivard made changes - 10/Oct/2017 3:00 PM

Attachment

New: SourceTree.JPG [ 295287 ]

Barry Lukoff made changes - 09/Oct/2017 2:14 PM

Description

Original: Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information. I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."   I tried to create a log. Since the install did not complete,the log was not created. C:\Users%USERNAME%\AppData\Local\Atlassian directory and C:\Users%USERNAME%\AppData\Local\Sourcetree directory, then rerun the install with the same results.

New: Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information. I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."   I tried to create a log. Since the install did not complete,the log was not created. I delete C:\Users%USERNAME%\AppData\Local\Atlassian directory and C:\Users%USERNAME%\AppData\Local\Sourcetree directory, then rerun the install with the same results.

Barry Lukoff made changes - 09/Oct/2017 2:14 PM

Description

Original: Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information. I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."   I tried to create a log. Since the install did not complete,the log was not created.

New: Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information. I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."   I tried to create a log. Since the install did not complete,the log was not created. C:\Users%USERNAME%\AppData\Local\Atlassian directory and C:\Users%USERNAME%\AppData\Local\Sourcetree directory, then rerun the install with the same results.

Barry Lukoff created issue - 06/Oct/2017 12:08 PM