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  1. Sourcetree for Windows
  2. SRCTREEWIN-8045

SourceTree 2.3.1.0 will not install on Windows 10

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Highest Highest
    • None
    • 2.3.1.0
    • None
    • None

    • Windows 10

    • Severity 1 - Critical

      Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information.

      I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."

       

      I tried to create a log. Since the install did not complete,the log was not created.

      I delete C:\Users%USERNAME%\AppData\Local\Atlassian directory and C:\Users%USERNAME%\AppData\Local\Sourcetree directory, then rerun the install with the same results.

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            [SRCTREEWIN-8045] SourceTree 2.3.1.0 will not install on Windows 10

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3453406 ] New: SRCTREE JAC Bug Workflow [ 3744122 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 2447339 ] New: JAC Bug Workflow v3 [ 3453406 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            minnsey made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            minnsey made changes -
            Link New: This issue duplicates SRCTREEWIN-7244 [ SRCTREEWIN-7244 ]

            minnsey added a comment -

            Hi we are currently working on this with the id.atlassian.com team. Please see SRCTREEWIN-7244 for updates and workarounds.

            minnsey added a comment - Hi we are currently working on this with the id.atlassian.com team. Please see SRCTREEWIN-7244 for updates and workarounds.
            minnsey made changes -
            Affects Version/s New: 2.3.1.0 [ 74757 ]

            Martin Rivard added a comment -

            also the issue of the blank scree at the authentification licence step is not just on window 10, on my business laptop i'm on window 8

            and when I select use an existing account,I get the blank screen that does not give me any option.

            I did try to alter the user.config file, tried 4- 5 clean install of different version from the archive with deleting each time the soucetree and Atlassian

            folder.

            Martin Rivard added a comment - also the issue of the blank scree at the authentification licence step is not just on window 10, on my business laptop i'm on window 8 and when I select use an existing account,I get the blank screen that does not give me any option. I did try to alter the user.config file, tried 4- 5 clean install of different version from the archive with deleting each time the soucetree and Atlassian folder.

            Martin Rivard added a comment -

            I'ved tryed the modification of he user.config, still not working

            in te go in my Atlassian I get no option on continue or aqny thing beside d/l my licence

            and when I click use a existing account I still get the white page

            Martin Rivard added a comment - I'ved tryed the modification of he user.config, still not working in te go in my Atlassian I get no option on continue or aqny thing beside d/l my licence and when I click use a existing account I still get the white page

            Barry Lukoff added a comment -

            The machine is locked down. I cannot update IE. 

            Adding the setting 
            AutomaticallyCleanUpDictionaryFiles
            to the user.config did not work.

            Barry Lukoff added a comment - The machine is locked down. I cannot update IE.  Adding the setting  AutomaticallyCleanUpDictionaryFiles to the user.config did not work.

            Markus Weser added a comment -

            Here's what fixes the issue for me (Win 10 16299.15, SourceTree 2.3.1.0): https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-will-no-longer-start/qaq-p/642054#M16920
             

            • Run SourceTreeSetup-2.3.1.0.exe in case
            • Open C:\Users%USERNAME%\AppData\Local\Atlassian\SourceTree.exe_Url_xspucgl3qfjh3vqxqjzxzstg10sepiak\2.3.1.0\user.config, verify having this setting (eventually add following lines), save:
            <setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> 
  <value>True</value> 
</setting>
            • Start SourceTree

            Markus Weser added a comment - Here's what fixes the issue for me (Win 10 16299.15, SourceTree 2.3.1.0): https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-will-no-longer-start/qaq-p/642054#M16920   Run SourceTreeSetup-2.3.1.0.exe in case Open C:\Users%USERNAME%\AppData\Local\Atlassian\SourceTree.exe_Url_xspucgl3qfjh3vqxqjzxzstg10sepiak\2.3.1.0\user.config, verify having this setting (eventually add following lines), save: <setting name= "AutomaticallyCleanUpDictionaryFiles" serializeAs= " String " > <value>True</value> </setting> Start SourceTree

              Unassigned Unassigned
              195ebd1d5670 Barry Lukoff
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: