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  1. Sourcetree for Windows
  2. SRCTREEWIN-8045

SourceTree 2.3.1.0 will not install on Windows 10

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    Details

    • Type: Bug
    • Status: Resolved (View Workflow)
    • Priority: Highest
    • Resolution: Duplicate
    • Affects Version/s: 2.3.1.0
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:

      Windows 10

    • Last commented by user?:
      true
    • Symptom Severity:
      Critical

      Description

      Running the setup, it gets to the Account information. A dialog box to enter the account information appears, but the dialog is totally empty. There is no text, buttons, or places to fill in the account information.

      I tried to attach a screenshot, and got a message "JIRA coould not attach the file. There is a missing token."

       

      I tried to create a log. Since the install did not complete,the log was not created.

      I delete C:\Users%USERNAME%\AppData\Local\Atlassian directory and C:\Users%USERNAME%\AppData\Local\Sourcetree directory, then rerun the install with the same results.

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        1. SourceTree.JPG
          45 kB
          Martin Rivard

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  1 year, 44 weeks, 1 day ago