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  1. Opsgenie
  2. OPSGENIE-26

Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged

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      Summary:

      Opsgenie integrates with Jira Software and Service Management to both receive and create tickets/issues. Right now, when you acknowledge an alert in Opsgenie, you can add a comment to the ticket/issue or update the status.

      Suggestion:

      It would be nice if the integration had the capability of assigning the Jira ticket/issue to the same user who acknowledged the alert in Opsgenie.

            [OPSGENIE-26] Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged

            SET Analytics Bot made changes -
            Support reference count New: 22

            oxana.makurina added a comment -

            +1 to this request. OpsGenie is very important for sending notifications, that will be great to have Jira Ticket assigning for alerts acknowledgements

            oxana.makurina added a comment - +1 to this request. OpsGenie is very important for sending notifications, that will be great to have Jira Ticket assigning for alerts acknowledgements

            Marcelo Silva added a comment -

            +1 on this request

            Marcelo Silva added a comment - +1 on this request

            bharath.ramalingam added a comment -

            +1
            Was trying to find steps to enable this, would be great to have this at the earliest.

            bharath.ramalingam added a comment - +1 Was trying to find steps to enable this, would be great to have this at the earliest.
            Uğur Turan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 884133 ]

            Leeanna DiGruccio added a comment -

            This should be something that automatically comes with the service. 

            Leeanna DiGruccio added a comment - This should be something that automatically comes with the service. 

            Ashley Vincent added a comment -

            Lets get this done please.  It would make life much easier and eliminate some Jira automation rules. 

            Ashley Vincent added a comment - Lets get this done please.  It would make life much easier and eliminate some Jira automation rules. 

            kevin.crous added a comment -

            +1 would also love to see this

            kevin.crous added a comment - +1 would also love to see this
            Esraa Mahmoud (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 777421 ]

            Justin Lewis added a comment -

            Atlassian team, please make this happen. Especially when it works seamlessly between ServiceNow and OpsGenie.  

            Justin Lewis added a comment - Atlassian team, please make this happen. Especially when it works seamlessly between ServiceNow and OpsGenie.  

              36bd3fea80e3 Makarand Gomashe
              bkiely@atlassian.com Brennan Kiely
              Votes:
              69 Vote for this issue
              Watchers:
              51 Start watching this issue

                Created:
                Updated: