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  1. Opsgenie
  2. OPSGENIE-26

Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged

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    Description

      Summary:

      Opsgenie integrates with Jira Software and Service Management to both receive and create tickets/issues. Right now, when you acknowledge an alert in Opsgenie, you can add a comment to the ticket/issue or update the status.

      Suggestion:

      It would be nice if the integration had the capability of assigning the Jira ticket/issue to the same user who acknowledged the alert in Opsgenie.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - OPSGENIE-133 Set Jira Service Management ticket Assignee to the person who acknowledged alert in Opsgenie

          • Closed

          Suggestion - OPSGENIE-682 Set Jira Software task Assignee to user who acknowledged alert in Opsgenie

          • Closed
          is related to

          Suggestion - JSDSERVER-11805 Auto-assign issues based on a Opsgenie On-call Schedule

          • Gathering Interest
          relates to

          Suggestion - OPSGENIE-45 Ability to ack and assign OG alert when it's assigned/re-assigned in Jira

          • Gathering Interest
          mentioned in

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            People

              36bd3fea80e3 Makarand Gomashe
              bkiely@atlassian.com Brennan Kiely
              Votes:
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              48 Start watching this issue

              Dates

                Created:
                Updated: