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  1. Opsgenie
  2. OPSGENIE-682

Set Jira Software task Assignee to user who acknowledged alert in Opsgenie

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    Description

      Issue Summary

      When an alert is created in Opsgenie, the alert creates a JSW task via JSW integration. The on-call person acknowledges the alert. 

      The functionality requested here is to set the JSW task assignee to the person who acknowledged the alert in Opsgenie.

      Additionally, whenever the person un-acknowledges the alert, it should also mark the JSW task as unassigned.

      Steps to Reproduce

      1. Create Opsgenie alert. That creates a JSW task
      2. Acknowledge the alert in Opsgenie

      Expected Results

      The JSW task should capture the details of the person who acknowledged the alert in Opsgenie and set that user as the JSW task assignee.

      Actual Results

      The information about the person who acknowledged the is not sent to JSW.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

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              Unassigned Unassigned
              ad7c4ffcfed3 Sean Suwal
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              Dates

                Created:
                Updated:
                Resolved: