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Suggestion
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Resolution: Duplicate
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None
Issue Summary
When an alert is created in Opsgenie, the alert creates a JSW task via JSW integration. The on-call person acknowledges the alert.
The functionality requested here is to set the JSW task assignee to the person who acknowledged the alert in Opsgenie.
Additionally, whenever the person un-acknowledges the alert, it should also mark the JSW task as unassigned.
Steps to Reproduce
- Create Opsgenie alert. That creates a JSW task
- Acknowledge the alert in Opsgenie
Expected Results
The JSW task should capture the details of the person who acknowledged the alert in Opsgenie and set that user as the JSW task assignee.
Actual Results
The information about the person who acknowledged the is not sent to JSW.
Workaround
Currently there is no known workaround for this behaviour. A workaround will be added here when available.
- duplicates
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OPSGENIE-26 Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged
- Reviewing
- is related to
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OPSGENIE-133 Set Jira Service Management ticket Assignee to the person who acknowledged alert in Opsgenie
- Closed
Closing this issue as it is a duplicate of OPSGENIE-26
Please vote/watch OPSGENIE-26