Details
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Suggestion
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Resolution: Duplicate
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None
Description
Issue Summary
When an alert is created in Opsgenie, the alert creates a JSM ticket via JSM integration. The on-call person acknowledges the alert.
The functionality requested here is to set the JSM ticket assignee to the person who acknowledged the alert in Opsgenie.
Additionally, whenever the person un-acknowledges the alert, it should also mark the JSM ticket as unassigned.
Steps to Reproduce
- Create Opsgenie alert. That creates a JSM ticket
- Acknowledge the alert in Opsgenie
Expected Results
The JSM ticket should capture the details of the person who acknowledged the alert in Opsgenie and set that user as the JSM ticket assignee.
Actual Results
The information about the person who acknowledged the is not sent to JSM.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
Attachments
Issue Links
- duplicates
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OPSGENIE-26 Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged
- Reviewing
- relates to
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OPSGENIE-682 Set Jira Software task Assignee to user who acknowledged alert in Opsgenie
- Closed
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OPSGENIE-45 Ability to ack and assign OG alert when it's assigned/re-assigned in Jira
- Gathering Interest
- is related to
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OGSP-31833 Loading...
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OGSP-40009 Loading...
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PCS-38122 Loading...
- links to