Issue Summary

When an alert is created in Opsgenie, the alert creates a JSM ticket via JSM integration. The on-call person acknowledges the alert. 

The functionality requested here is to set the JSM ticket assignee to the person who acknowledged the alert in Opsgenie.

Additionally, whenever the person un-acknowledges the alert, it should also mark the JSM ticket as unassigned.

Steps to Reproduce

1. Create Opsgenie alert. That creates a JSM ticket
2. Acknowledge the alert in Opsgenie

Expected Results

The JSM ticket should capture the details of the person who acknowledged the alert in Opsgenie and set that user as the JSM ticket assignee.

Actual Results

The information about the person who acknowledged the is not sent to JSM.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.