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  1. Opsgenie
  2. OPSGENIE-45

Ability to ack and assign OG alert when it's assigned/re-assigned in Jira

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      Summary:

      Right now, you can acknowledge the Opsgenie alert when it is assigned in Jira, but you can't set the assignee from Jira as the alert owner in Opsgenie.

      Suggestion:

      Adding the ability to assign the Opsgenie ticket to the Jira assignee would make it easier to keep data accurate between Opsgenie and Jira.

            [OPSGENIE-45] Ability to ack and assign OG alert when it's assigned/re-assigned in Jira

            Coltin Rose added a comment -

            +1

            This causes alert fatigue for our on-call folks and incident team. we already are working the incident and just by assigning it to us we get another alert.. if assignee alerts could follow the escalation process, we could pivot our current process to page the assignee instead of using the teams/responders portion of this feature

            Coltin Rose added a comment - +1 This causes alert fatigue for our on-call folks and incident team. we already are working the incident and just by assigning it to us we get another alert.. if assignee alerts could follow the escalation process, we could pivot our current process to page the assignee instead of using the teams/responders portion of this feature

            kevin.crous added a comment -

            +1

            kevin.crous added a comment - +1

            Dennis Armstrong added a comment -

            Upvote. Currently activity is required in both apps for a single activity. 

            Dennis Armstrong added a comment - Upvote. Currently activity is required in both apps for a single activity. 

              Unassigned Unassigned
              bkiely@atlassian.com Brennan Kiely
              Votes:
              5 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: