Summary
Sprint Burndown gadget does not load any data on the dashboard.
Sometimes it's possible to make it load, but it's intermittent and doesn't seems to have anything else related.
It could be caused by the chromium bug. What causes some of the requests could not be performed by the web browser. It is because of insufficient resources.
To see the fix make sure to run jira-software-application using
-Datlassian.dev.mode=false
Environment
- JIRA 7.11.0
Steps to Reproduce
- Add couple(6 or more) Sprint Burndown gadget to the dashboard,
- In gadget's configuration, select the board with the current active Sprint and refresh interval is 15 minutes, Save,
- Enable developer console
- Refresh the page
Expected Results
The gadget should load the data
Actual Results
The gadget does not load any data (blank)
In the console log and developer tools you can find this error:
net::ERR_INSUFFICIENT_RESOURCES
Workaround
- If you are the owner of the Dashboard: Click Edit -> Cancel on the gadget configuration.
- If you are not, you can either:
- Copy that dashboard and then click Edit -> Cancel button Or
- Ask the owner of the board to change the Refresh Interval of the gadget to 15 minutes, the data will be loaded after 15 minutes.
- Decrease the number of gadgets on the board,
- Switch to another web browser like Firefox
Notes:
This happens mainly on Google Chrome, also verified in Safari and IE.
Note that the issue has also been observed on Firefox by customers, so switching to Firefox is not guaranteed to resolve the issue.
- blocks
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JSWSERVER-12846 Sprint Burndown gadget does not load any data
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- Closed
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- relates to
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- Closed
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BJBR-18 You do not have permission to view this issue
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[JSWSERVER-16791] Sprint burn down gadget doesn't display any data
Found root cause: If a board has stories of 2 sprints e.g. by having a testing story of another team (other sprint naming), the setting'Next Sprint Due' is unable to select the intended sprint name. Selecting manually the
intended sprint does work.
We just upgraded to: v8.13.19#813019-sha1:8e0e137
and our Sprint Burndown Gadgets are now working, in Chrome Version 99.0.4844.74.
The reporter and assignee are inactive. Is this issue now in la-la land?
Hi!
Any SLA? Out customers can not use gadget in their dashboards or finding workarounds which are painful 
Note: Jira Version 8.20.0. Issue still there.
Regards,
Katja
This is an issue for us, Jira Server v8.8.0. We get the following error in the console
(Google Chrome v93.0.4577.63, 64 bit)
com.pyxis.greenhopper.jira:jira-agile-burndown-chart.js?locale=en-UK:201 Uncaught TypeError: Cannot read properties of undefined (reading 'getSelectedItem')
at Object.k.renderUI (com.pyxis.greenhopper.jira:jira-agile-burndown-chart.js?locale=en-UK:201)
at Object.k.showChart (com.pyxis.greenhopper.jira:jira-agile-burndown-chart.js?locale=en-UK:201)
at Object.d.processChartData (com.pyxis.greenhopper.jira:jira-agile-burndown-chart.js?locale=en-UK:211)
at c (com.atlassian.plugins.jquery:jquery.js:34)
at Object.fireWith [as resolveWith] (com.atlassian.plugins.jquery:jquery.js:34)
at Object.a.<computed> (com.atlassian.plugins.jquery:jquery.js:34)
at c (com.atlassian.plugins.jquery:jquery.js:34)
at Object.add [as done] (com.atlassian.plugins.jquery:jquery.js:34)
at Object.<anonymous> (com.atlassian.plugins.jquery:jquery.js:34)
at c (com.atlassian.plugins.jquery:jquery.js:34)
Could you please let us know the SLA of the issue? it has been there since long but not resolved yet.
Users are getting impacted by this issue.
One note more. It is still happening today but the mentioned bug in Chromium is fixed just long time ago!
We also see the same problem. We use Structure gadgets. Put there about 6 and more such gadgets plus some Pie gadgets. When we refresh whole page in Chrome by pressing F5 it sometimes helps to show all gadgets. But if we open the page by SHIFT+F5 then it nearly every time does not work.
In Firefox it is working but I cannot garantie because it is happen after some time not immediately.
Please take into considaration it and say if you can reproduce the same behaviour if yes then speak with Chromium or firefox developers and try find out the solution. It is much better if you will do it by as a big company then particular customers.
Hello - Any chance this will be added to the LTS versions. We are still seeing this problem in Jira v8.20.14 in Chrome Version 108.0.5359.125. Same problem with the Version report and rate limiting isn't on, which was logged as the other reason for the blank gadgets.