[JSWSERVER-16575] "Exception: Object doesn't support this action" in Internet Explorer 11

Type: Bug
Resolution: Duplicate
Priority: Highest (View bug fix roadmap)
Fix Version/s: None
Affects Version/s: 7.6.5, 7.7.3, 7.8.3, 7.9.1
Component/s: AgileBoard
Labels:

Introduced in Version:
7.06
Support reference count:
2
Symptom Severity:
Severity 2 - Major
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 7 May 2018

Hello everyone,

The issue is prioritised by Jira team and we are working on delivering fix for all the affected version as soon as possible.

Further updates would be posted in the linked issue ~~JSWSERVER-16572~~. The current issue is being resolved as duplicate.

Regard,
Ignat Alexeyenko
Jira Bugmaster.

Show
Atlassian Update – 7 May 2018 Hello everyone, The issue is prioritised by Jira team and we are working on delivering fix for all the affected version as soon as possible. Further updates would be posted in the linked issue JSWSERVER-16572 . The current issue is being resolved as duplicate. Regard, Ignat Alexeyenko Jira Bugmaster.

Summary

Internet Explorer (IE) 11 throws "Exception: Object doesn't support this action" for any Agile board:

http://<JIRA_URL>/secure/RapidBoard.jspa?rapidView=<board_id>

Steps to reproduce

In Internet Explorer 11 login into Jira Sofware (7.6.5):

go to the top menu, open Board -> select any board name

Expected Results

A board view without any error or exception.

Actual Results

A selected board view doesn't appear, a user is getting error banner "An error occurred" with JavaScript stack trace information under "Details...". See the screenshot below:

IE debugger:

Problematic source code (JavaScript):

var matchIPv6 = new URL(uri).hostname.match(IPv6Regexp);

Workaround

Do not use Internet Explorer 11.

Affected

Jira Software:

Platforms: Linux/Windows
Versions

- Affects 7.6.5, 7.7.3, 7.8.3 and 7.9.1
- issue confirmed on 7.9.1 version (latest)
- < 7.6.5 versions are not affected (verified: 7.6.4, 7.2.12)

Internet Explorer:

Versions
- 11

Notes

It looks like a known IE issue with missing constructor in URL() class, in Jira Software used in:

AJS.parseUri method,
jira-greenhopper-plugin-7.6.0 plugin

Similar vendor issue for Edge:

https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/3775534/

A quick overview, the following JavaScript code:

new URL('http://example.com/');

in Internet Explorer 11: returns an error "Object doesn't support this action"
in Chrome: JS object is created (method supported)

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image-2018-05-03-14-44-07-558.png
03/May/2018 12:44 PM
261 kB
Tomasz Dudzisz
image-2018-05-03-13-54-34-074.png
03/May/2018 12:46 PM
42 kB
Tomasz Dudzisz

duplicates

JSWSERVER-16572 Opening a Kanban board and adding/editing comment throws 'TypeError: Object doesn't support this action' error in IE 11

Closed

is blocked by: PSR-80 You do not have permission to view this issue

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

relates to: HL-232 Loading...

(6 mentioned in, 1 relates to)

Jen McVicker made changes - 28/Aug/2023 9:52 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 805241 ]

Liam McD (Inactive) made changes - 06/Jun/2019 9:29 PM

Description

Original: h3. Summary

Internet Explorer (IE) 11 throws "Exception: Object doesn't support this action" for any Agile board:

http://<JIRA_URL>/secure/RapidBoard.jspa?rapidView=<board_id>
h3. Steps to reproduce

In Internet Explorer 11 login into Jira Sofware (7.6.5):
* go to the top menu, open Board -> select any board name

h3. Expected Results

A board view without any error or exception.
h3. Actual Results

A selected board view doesn't appear, a user is getting error banner "An error occurred" with JavaScript stack trace information under "Details...". See the screenshot below:

!image-2018-05-03-14-44-07-558.png|width=523,height=247!

IE debugger:

!image-2018-05-03-13-54-34-074.png|width=526,height=54!

Problematic source code (JavaScript):
{code:java}
var matchIPv6 = new URL(uri).hostname.match(IPv6Regexp);{code}
h3. Workaround

Do not use Internet Explorer 11.
h3. Affected

Jira Software:
* Platforms: Linux/Windows
* Versions

*
** *Affects 7.6.5, 7.7.3, 7.8.3 and 7.9.1*
** *issue confirmed on 7.9.1 version (latest)*
** < 7.6.5 versions are not affected (verified: 7.6.4, 7.2.12)

Internet Explorer:
* Versions
** 11

h3. Notes

It looks like a known IE issue with missing constructor in URL() class, in Jira Software used in:
* AJS.parseUri method,
* jira-greenhopper-plugin-7.6.0 plugin

Similar vendor issue for Edge:

[https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/3775534/]

A quick overview, the following JavaScript code:
{code:javascript}
new URL('http://example.com/');
{code}
in Internet Explorer 11: returns an error "Object doesn't support this action"
in Chrome: JS object is created (method supported)

New: h3. Summary

Internet Explorer (IE) 11 throws "Exception: Object doesn't support this action" for any Agile board:

http://<JIRA_URL>/secure/RapidBoard.jspa?rapidView=<board_id>
h3. Steps to reproduce

In Internet Explorer 11 login into Jira Sofware (7.6.5):
* go to the top menu, open Board -> select any board name

h3. Expected Results

A board view without any error or exception.
h3. Actual Results

A selected board view doesn't appear, a user is getting error banner "An error occurred" with JavaScript stack trace information under "Details...". See the screenshot below:

!image-2018-05-03-14-44-07-558.png|width=523,height=247!

IE debugger:

!image-2018-05-03-13-54-34-074.png|width=526,height=54!

Problematic source code (JavaScript):
{code:java}
var matchIPv6 = new URL(uri).hostname.match(IPv6Regexp);{code}
h3. Workaround

Do not use Internet Explorer 11.
h3. Affected

Jira Software:
* Platforms: Linux/Windows
* Versions

*
** *Affects 7.6.5, 7.7.3, 7.8.3 and 7.9.1*
** *issue confirmed on 7.9.1 version (latest)*
** < 7.6.5 versions are not affected (verified: 7.6.4, 7.2.12)

Internet Explorer:
* Versions
** 11

h3. Notes

It looks like a known IE issue with missing constructor in URL() class, in Jira Software used in:
* AJS.parseUri method,
* jira-greenhopper-plugin-7.6.0 plugin

Similar vendor issue for Edge:

[https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/3775534/]

A quick overview, the following JavaScript code:
{code:javascript}
new URL('http://example.com/');
{code}
in Internet Explorer 11: returns an error "Object doesn't support this action"
in Chrome: JS object is created (method supported)

Bugfix Automation Bot made changes - 27/Mar/2019 11:28 PM

Minimum Version

New: 7.06

Owen made changes - 16/Oct/2018 1:10 AM

Workflow	Original: JAC Bug Workflow v2 [ 2856098 ]	New: JAC Bug Workflow v3 [ 2938127 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 25/Sep/2018 4:01 AM

Symptom Severity

Original: Major [ 14431 ]

New: Severity 2 - Major [ 15831 ]

Owen made changes - 25/Sep/2018 12:52 AM

Workflow

Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2669320 ]

New: JAC Bug Workflow v2 [ 2856098 ]

Tony D. made changes - 23/Aug/2018 4:59 PM

Remote Link

New: This issue links to "PSR-80 (Bulldog)" [ 383533 ]

kitkat (Inactive) made changes - 11/May/2018 9:33 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 367312 ]

Tomasz Dudzisz (Inactive) made changes - 09/May/2018 4:55 PM

Description

Original: h3. Summary

Internet Explorer (IE) 11 throws "Exception: Object doesn't support this action" for any Agile board:

http://<JIRA_URL>/secure/RapidBoard.jspa?rapidView=<board_id>
h3. Steps to reproduce

In Internet Explorer 11 login into Jira Sofware (7.6.5):
* go to the top menu, open Board -> select any board name

h3. Expected Results

A board view without any error or exception.
h3. Actual Results

A selected board view doesn't appear, a user is getting error banner "An error occurred" with JavaScript stack trace information under "Details...". See the screenshot below:

!image-2018-05-03-14-44-07-558.png|width=523,height=247!

IE debugger:

!image-2018-05-03-13-54-34-074.png|width=526,height=54!

Problematic source code (JavaScript):
{code:java}
var matchIPv6 = new URL(uri).hostname.match(IPv6Regexp);{code}
h3. Workaround

Do not use Internet Explorer 11.
h3. Affected

Jira Software:
* Platforms: Linux/Windows
* Versions

** *Affects 7.6.5, 7.7.3, 7.8.3 and 7.9.1*
** *issue confirmed on 7.9.1 version (latest)*
** < 7.6.5 versions are not affected (verified: 7.6.4, 7.2.12)

Internet Explorer:
* Versions
** 11

h3. Notes

It looks like a known IE issue with missing constructor in URL() class, in Jira Software used in:
* AJS.parseUri method,
* jira-greenhopper-plugin-7.6.0 plugin

Similar vendor issue for Edge:

[https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/3775534/]

A quick overview, the following JavaScript code:
{code:javascript}
new URL('http://example.com/');
{code}
in Internet Explorer 11: returns an error "Object doesn't support this action"
in Chrome: JS object is created (method supported)

Oleksandr Tkachenko made changes - 09/May/2018 2:02 PM

Remote Link

New: This issue links to "Page (Extranet)" [ 366885 ]

Assignee:: Mikolaj Rydzewski (Inactive)

Reporter:: Tomasz Dudzisz (Inactive)

Affected customers:: 15 This affects my team

Watchers:: 40 Start watching this issue

Created:: 03/May/2018 12:43 PM

Updated:: 28/Aug/2023 9:52 PM

Resolved:: 07/May/2018 7:52 PM

Details

Description

Summary

Steps to reproduce

Expected Results

Actual Results

Workaround

Affected

Notes

Attachments

Attachments

Issue Links

Forms

Activity

People

Dates