Uploaded image for project: 'Jira Software Server and Data Center'
  1. Jira Software Server and Data Center
  2. JSWSERVER-16575

"Exception: Object doesn't support this action" in Internet Explorer 11

    XMLWordPrintable

    Details

    • Introduced in Version:
      7.06
    • Current Status:
      Hide
      Atlassian Update – 7 May 2018

      Hello everyone,

      The issue is prioritised by Jira team and we are working on delivering fix for all the affected version as soon as possible.

      Further updates would be posted in the linked issue JSWSERVER-16572. The current issue is being resolved as duplicate.

      Regard,
      Ignat Alexeyenko
      Jira Bugmaster.

      Show
      Atlassian Update – 7 May 2018 Hello everyone, The issue is prioritised by Jira team and we are working on delivering fix for all the affected version as soon as possible. Further updates would be posted in the linked issue  JSWSERVER-16572 . The current issue is being resolved as duplicate. Regard, Ignat Alexeyenko Jira Bugmaster.
    • Symptom Severity:
      Severity 2 - Major
    • Support reference count:
      2
    • UIS:
      1

      Description

      Summary

      Internet Explorer (IE) 11 throws "Exception: Object doesn't support this action" for any Agile board:

      http://<JIRA_URL>/secure/RapidBoard.jspa?rapidView=<board_id>

      Steps to reproduce

      In Internet Explorer 11 login into Jira Sofware (7.6.5):

      • go to the top menu, open Board -> select any board name

      Expected Results

      A board view without any error or exception.

      Actual Results

      A selected board view doesn't appear, a user is getting error banner "An error occurred" with JavaScript stack trace information under "Details...". See the screenshot below:

      IE debugger:

       

      Problematic source code (JavaScript):

      var matchIPv6 = new URL(uri).hostname.match(IPv6Regexp);

      Workaround

      Do not use Internet Explorer 11.

      Affected

      Jira Software:

      • Platforms: Linux/Windows
      • Versions
        • Affects 7.6.5, 7.7.3, 7.8.3 and 7.9.1
        • issue confirmed on 7.9.1 version (latest)
        • < 7.6.5 versions are not affected (verified: 7.6.4, 7.2.12)

      Internet Explorer:

      • Versions
        • 11

      Notes

      It looks like a known IE issue with missing constructor in URL() class, in Jira Software used in:

      • AJS.parseUri method,
      • jira-greenhopper-plugin-7.6.0 plugin

      Similar vendor issue for Edge:

      https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/3775534/

      A quick overview, the following JavaScript code:

      new URL('http://example.com/');
      

      in Internet Explorer 11: returns an error "Object doesn't support this action"
      in Chrome: JS object is created (method supported)

       

        Attachments

          Issue Links

            Activity

              People

              • Votes:
                15 Vote for this issue
                Watchers:
                41 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  1 year, 1 week, 4 days ago