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  1. Jira Software Server and Data Center
  2. JSWSERVER-16572

Internet Explorer (IE) 11 throws "TypeError: Object doesn't support this action" error in Agile boards

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    Details

    • Introduced in Version:
      7.03
    • Current Status:
      Hide
      Atlassian Update – 30 May 2018

      Hi everyone,

      Thank you for watching and commenting on this issue.
      As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix.

      Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well.

      Feel free to reach out with any questions.

      Regards,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 30 May 2018 Hi everyone, Thank you for watching and commenting on this issue. As the issue of a on top of our priority the team has just shipped Jira 7.7.4, 7.8.4, 7.9.2 with the fix. Pleased to announced that Jira 7.10.0 release and Jira 7.6.6 Enterprise Release has been shipped too, both version contain the fix as well. Feel free to reach out with any questions. Regards, Ignat Alexeyenko Jira Bugmaster
    • Symptom Severity:
      Severity 1 - Critical
    • Support reference count:
      47
    • UIS:
      281
    • Occurrence Factor:
      50%

      Description

      Summary

      Internet Explorer (IE) 11 throws "TypeError: Object doesn't support this action" error when opening a Kanban board and adding/editing comment via Agile board.

      Steps to Reproduce

      Scenario A

      1. Open project's Scrum/Kanban board in IE 11 browser
      2. Select a ticket, it gets opened at the right side of the screen
      3. Add a comment and save it

      Scenario B - Reported in Jira 7.9.1

      1. Go to Board and click on any Kanban/Scrum board

      Expected Results

      Ticket gets edited without any error thrown.

      Actual Results

      • At the bottom of the screen, an error is thrown:
      • After clicking "Details...", the full error and stack are shown:

      Full text of the error:

      An error occurredHide…
      
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
      
      Details
      1.◦Exception: Object doesn't support this action
      ◦Resource: http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js
      ◦Line: 33
      ◦Column: 17
      
      2.◦Exception: Unable to get property 'id' of undefined or null reference
      ◦Resource: http://<servername>/s/70e2ee6ed2a704d1efd005da568e85d9-T/7tnef1/78000/b6b48b2829824b869586ac216d119363/90f3b68aeaa7f4e49792667fa7105f33/_/download/contextbatch/js/com.pyxis.greenhopper.jira:gh-rapid-inline-editable,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,-_super,-gh-rapid,-jira.project.sidebar,-com.atlassian.jira.projects.sidebar.init,-jira.global,-greenhopper-rapid-non-gadget,-atl.general/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
      ◦Line: 4186
      ◦Column: 17
      
      Environment
      
      Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko
      
      Stack trace
      •TypeError: Object doesn't support this action
      • at errorCallback (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:33:17)
      • at dataError (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:60:17)
      • at dataArrived (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:54:21)
      • at attached (http://<servername>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js:85:17)
      • at triggerAttached (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42567:13)
      • at triggerLifecycle (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42597:9)
      • at initElements (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:42621:17)
      • at skate.init (http://<servername>/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43262:9)
      • at jiraSkate.init (http://10.125.88.72:7800/jira780/s/145ebed5d6547a1c831532397052393e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/fa15fc6016ad30471688941a28c0d801/_/download/contextbatch/js/_super/batch.js?locale=en-US:43502:9)
      • at syncInitBigpipe (http://10.125.88.72:7800/jira780/s/d41d8cd98f00b204e9800998ecf8427e-CDN/7tnef1/78000/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js:34:5)
      

      Workaround

      • Use another browser.
      • Comment an issue outside of Kanban board (e.g. Issue page) - Scenario A Only

      Notes

      – Appears in Internet Explorer 11 browser

        Attachments

        1. bug ie11.zip
          1.65 MB
        2. Capture.PNG
          Capture.PNG
          224 kB
        3. image-2018-05-15-13-03-23-874.png
          image-2018-05-15-13-03-23-874.png
          2.18 MB
        4. image-2018-05-15-13-03-48-589.png
          image-2018-05-15-13-03-48-589.png
          179 kB
        5. screenshot-1.png
          screenshot-1.png
          6 kB
        6. screenshot-2.png
          screenshot-2.png
          450 kB

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