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  1. Jira Software Data Center
  2. JSWSERVER-14867

"View in Excel" feature on "Backlog" of Agile boards leads to a 404 error page

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    • 7.02
    • 40
    • Severity 2 - Major
    • 47
    • Hide
      Atlassian Update – 30 September 2019

      Hi everyone,

      The issue has been fixed and is now waiting to be released in the upcoming 8.5.1 (Enterprise lane) and 8.6.0 versions. The View in Excel option has been removed from the context menu. All available export formats are available in the Export dropdown menu present in Issue Navigator after proceeding with the View in Issue navigator option.

      Cheers,
      Pawel Drygas, Jira Server Bugmaster

      Show
      Atlassian Update – 30 September 2019 Hi everyone, The issue has been fixed and is now waiting to be released in the upcoming 8.5.1 (Enterprise lane) and 8.6.0 versions. The View in Excel option has been removed from the context menu. All available export formats are available in the Export dropdown menu present in Issue Navigator after proceeding with the View in Issue navigator option. Cheers, Pawel Drygas, Jira Server Bugmaster

      Summary

      When right-clicking an issue on the Backlog view (context menu) of an Agile Board and selecting "View in Excel", it leads to a "404" page error.

      Steps to Reproduce

      1. Go to an existing Scrum board, or create a new one and link to a filter with ongoing issues;
      2. Navigate to the "Backlog" view;
      3. Right click on an issue and choose "View in Excel";

      Expected Results

      Given the recent removal of the feature that allowed exporting issues to Excel (see JRA-61891), the context menu should instead present an option to export as CSV.

      Actual Results

      End up in a 404 page error.

      Workarounds

      Option #1 - View in Issue Navigator
      1. Choose "View in Issue Navigator";
      2. Use the exporting features available there, such as CSV;
      Option #2 - Re-enable Excel export
      1. Open the jira-config.properties file inside JIRA's Home Directory (or create it, if it doesn't exist);
      2. Add the below property to the file; 
        jira.export.excel.enabled = true
      3. Save the file;
      4. Restart JIRA;

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            [JSWSERVER-14867] "View in Excel" feature on "Backlog" of Agile boards leads to a 404 error page

            Ignat (Inactive) added a comment -

            Hello everyone!

            The issue is resolved and available in Jira Server version 8.5.2.
            Version 8.6.0 which includes the change would be released soon.

            Cheers,
            Ignat Alexeyenko
            Senior Engineer at Jira Server

            Ignat (Inactive) added a comment - Hello everyone! The issue is resolved and available in Jira Server version 8.5.2. Version 8.6.0 which includes the change would be released soon . Cheers, Ignat Alexeyenko Senior Engineer at Jira Server

            Keith Kennedy added a comment - - edited

            I need to weigh in.  You're going to "fix" it by "removing" it?  Makes no sense.  Especially since one can fix it by adding the entry to the properties file.   Just my opinion.

            thanks..

            (apologies for the edits - monday an all that)

            Keith Kennedy added a comment - - edited I need to weigh in.  You're going to "fix" it by "removing" it?  Makes no sense.  Especially since one can fix it by adding the entry to the properties file.   Just my opinion. thanks.. (apologies for the edits - monday an all that)

            Malene Vikkelsø added a comment -

            Still an issue at 7.12.3. And first workaround

            1. Choose "View in Issue Navigator";
            2. Use the exporting features available there, such as CSV;

            does not appear to work anymore, as it is no longer possible to export from navigator view, and CSV is no longer an available format to export in even if you open the issue in its own tab.

             

            Malene Vikkelsø added a comment - Still an issue at 7.12.3. And first workaround Choose "View in Issue Navigator"; Use the exporting features available there, such as CSV; does not appear to work anymore, as it is no longer possible to export from navigator view, and CSV is no longer an available format to export in even if you open the issue in its own tab.  

            Dave Thomas added a comment -

            Good grief! At least hide the menu option if it's not going to work, Atlassian! Why leave a menu option out there for two years when it's obviously broken and you have no intention of fixing it? It's really sad to see how far Atlassian has fallen in quality and customer responsiveness within their flagship applications.

            Dave Thomas added a comment - Good grief! At least hide the menu option if it's not going to work, Atlassian! Why leave a menu option out there for two years when it's obviously broken and you have no intention of fixing it? It's really sad to see how far Atlassian has fallen in quality and customer responsiveness within their flagship applications.

            Pablo added a comment -

            Same in 7.6.0

            resolution was pasted here: https://jira.atlassian.com/browse/JRACLOUD-61891

            if you change

            17/Nov/2016 8:12 PM

            https://jira.cdprojektred.com/sr/jira.issueviews:searchrequest-excel-all-fields/... to

            https://jira.cdprojektred.com/sr/jira.issueviews:searchrequest-excel-csv-fields/... 0 it works?

             

            Can you please fix it??

            Pablo added a comment - Same in 7.6.0 resolution was pasted here: https://jira.atlassian.com/browse/JRACLOUD-61891 if you change 17/Nov/2016 8:12 PM https://jira.cdprojektred.com/sr/jira.issueviews:searchrequest-excel-all-fields/... to https://jira.cdprojektred.com/sr/jira.issueviews:searchrequest-excel-csv-fields/... 0 it works?   Can you please fix it??

            Islam Kadous added a comment -

            Its been over a year and this bug still exist. Are there any SLA ?

            Islam Kadous added a comment - Its been over a year and this bug still exist. Are there any SLA ?

            Vishal Jethwa added a comment -

            The issue is still present in 7.10.2 and the property to add to the file doesn't seem to work either

            Vishal Jethwa added a comment - The issue is still present in 7.10.2 and the property to add to the file doesn't seem to work either

            Ray Maxwell added a comment -

            When will this be fixed???

            It was reported in 2016, I have users who try to use the View Excel on issues and get the 404 error and I get calls on it.

            Take the option out or change it to export the excel.

             

            Thanks.

            Ray Maxwell added a comment - When will this be fixed??? It was reported in 2016, I have users who try to use the View Excel on issues and get the 404 error and I get calls on it. Take the option out or change it to export the excel.   Thanks.

            Daniel Voelker added a comment -

            Interesting oversight which should really see a fix/removal since it leads to customer questions in our organization ("I want my Excel!!11")

            Daniel Voelker added a comment - Interesting oversight which should really see a fix/removal since it leads to customer questions in our organization ("I want my Excel!!11")

            Victor Figueiredo added a comment -

            Also in 7.5.1.

            Victor Figueiredo added a comment - Also in 7.5.1.

              pdrygas Pawel Drygas (Inactive)
              malaaeldin Mahmoud Alaaeldin (Inactive)
              Affected customers:
              89 This affects my team
              Watchers:
              76 Start watching this issue

                Created:
                Updated:
                Resolved: