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  1. Jira Software Server and Data Center
  2. JSWSERVER-14867

"View in Excel" feature on "Backlog" of Agile boards leads to a 404 error page

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    Details

    • Introduced in Version:
      7.02
    • Support reference count:
      40
    • Symptom Severity:
      Severity 2 - Major
    • UIS:
      47
    • Current Status:
      Hide
      Atlassian Update – 30 September 2019

      Hi everyone,

      The issue has been fixed and is now waiting to be released in the upcoming 8.5.1 (Enterprise lane) and 8.6.0 versions. The View in Excel option has been removed from the context menu. All available export formats are available in the Export dropdown menu present in Issue Navigator after proceeding with the View in Issue navigator option.

      Cheers,
      Pawel Drygas, Jira Server Bugmaster

      Show
      Atlassian Update – 30 September 2019 Hi everyone, The issue has been fixed and is now waiting to be released in the upcoming 8.5.1 (Enterprise lane) and 8.6.0 versions. The View in Excel option has been removed from the context menu. All available export formats are available in the Export dropdown menu present in Issue Navigator after proceeding with the View in Issue navigator option. Cheers, Pawel Drygas, Jira Server Bugmaster
    • Fixed in Enterprise Release/s:

      Description

      Summary

      When right-clicking an issue on the Backlog view (context menu) of an Agile Board and selecting "View in Excel", it leads to a "404" page error.

      Steps to Reproduce

      1. Go to an existing Scrum board, or create a new one and link to a filter with ongoing issues;
      2. Navigate to the "Backlog" view;
      3. Right click on an issue and choose "View in Excel";

      Expected Results

      Given the recent removal of the feature that allowed exporting issues to Excel (see JRA-61891), the context menu should instead present an option to export as CSV.

      Actual Results

      End up in a 404 page error.

      Workarounds

      Option #1 - View in Issue Navigator
      1. Choose "View in Issue Navigator";
      2. Use the exporting features available there, such as CSV;
      Option #2 - Re-enable Excel export
      1. Open the jira-config.properties file inside JIRA's Home Directory (or create it, if it doesn't exist);
      2. Add the below property to the file;
        jira.export.excel.enabled = true
        
      3. Save the file;
      4. Restart JIRA;

        Attachments

        1. 404-page-error.png
          404-page-error.png
          45 kB
        2. view-in-excel.png
          view-in-excel.png
          59 kB

          Issue Links

            Activity

              People

              Assignee:
              pdrygas Pawel Drygas
              Reporter:
              malaaeldin Mahmoud Alaaeldin (Inactive)
              Votes:
              89 Vote for this issue
              Watchers:
              80 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: