After a Microsoft update (described below) export Excel sheets can not be done. Excel opens up to a gray window.
Windows update did an excel change for security issues.
When the MS update is applied the warning about invalid format is not present and it opens to the blank Excel window.
When the update is rolled back, the export works once again. A warning message "Invalid Extension.jpg" is thrown and the export opens up successfully.
Cloud - JIRA v1000.148.3
Microsoft Excel 2010
Microsoft Excel 2016 version 16.0.7070.2026
- Export issues to Excel
- Open in Excel with the update applied
xls is loaded successfully without warning or blank pages.
Excel shows a gray page with update applied.
- Use other xls viewer applications.
- According to a customer, the security upgrade of Excel has a selected default that prevents the spreadsheet from loading the data. The following steps to uncheck the said default setting described at the attachment below solved 100% the issue for him:
Enable Excel Extracts from JIRA.docx
(Please, see attachment)