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  1. Jira Cloud
  2. JRACLOUD-82657

Team-managed projects do not support CSV imports

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      Summary

      The CSV import will fail if a team-managed (formerly next-gen) project's field is mapped during the import.

      The following message is displayed:

      Update 11th May 2020

      You now get the following error message:

      Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!
      

      Detailed logs:

      2018-10-31 13:00:36,645 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
      2018-10-31 13:00:36,824 INFO - ------------------------------
      2018-10-31 13:00:36,824 INFO - Importing: Users
      2018-10-31 13:00:36,824 INFO - ------------------------------
      2018-10-31 13:00:36,824 INFO - Only new items will be imported
      2018-10-31 13:00:36,827 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
      2018-10-31 13:00:36,827 INFO - ------------------------------
      2018-10-31 13:00:36,827 INFO - Finished Importing : Users
      2018-10-31 13:00:36,827 INFO - ------------------------------
      2018-10-31 13:00:36,827 INFO - 0 users successfully created.
      2018-10-31 13:00:36,829 INFO - Retrieving projects...
      2018-10-31 13:00:36,839 INFO - Project ExternalProject{id='null', key='NG', externalName='null', name='Next gen', type='null', template='null'} exists and found correctly.
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Importing: Versions
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Only new items will be imported
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Finished Importing : Versions
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Importing: Components
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Only new items will be imported
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,842 INFO - Finished Importing : Components
      2018-10-31 13:00:36,842 INFO - ------------------------------
      2018-10-31 13:00:36,846 INFO - Retrieving custom fields...
      2018-10-31 13:00:36,850 INFO - ------------------------------
      2018-10-31 13:00:36,850 INFO - Importing: Issues
      2018-10-31 13:00:36,850 INFO - ------------------------------
      2018-10-31 13:00:36,850 INFO - Only new items will be imported
      2018-10-31 13:00:36,898 INFO - Importing issue: [externalId='autoid-8429087420537541515', summary='Summary']
      2018-10-31 13:00:36,908 INFO - ------------------------------
      2018-10-31 13:00:36,908 INFO - Finished Importing : Issues
      2018-10-31 13:00:36,908 INFO - ------------------------------
      2018-10-31 13:00:36,908 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: 
      

      Environment

      Jira Cloud

      Steps to Reproduce

      • Create a CSV file (example: test.csv )
      • Go to the External system import section -> select CSV;
      • Select a team-managed (formerly next-gen) project to import the issue to:
      • Map the fields (make sure to map one of the target project's fields):

      The import is not successful.

      Suggestion

      Support CSV imports in team-managed (formerly next-gen) projects.

      Workaround

      Use the cloud to cloud migration tool instead https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/

            ae05a449a74b Varad Pingale
            lalmeida@atlassian.com Leonardo De Almeida
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              Created:
              Updated: