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  1. Jira Platform Cloud
  2. JRACLOUD-81936

Parent - Subtask relationship is not showing on team-managed projects when issues are imported from CSV

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      Issue Summary

      When you import a parent issue like a story with its subtasks using the external system import CSV the subtasks are not showing inside the parent issue, however, when you do an advance search the subtasks show a parent relation.

      Steps to Reproduce

      1. Export or create a CSV file with a parent issue and its subtasks
      2. Use the external system import to import the CSV file into a Next-gen project
        https://share.getcloudapp.com/NQu1e0wm

      Expected Results

      The subtasks should be displayed inside the parent ticket or in the board when grouped by subtask

      Actual Results

      No subtasks are displayed in the parent ticket just in the advanced search

      Workaround

      Recreate the subtasks or first import all the issues into a Classic project and then move them to a Next-gen
      Note: Trying to move them to reassign the parent is not working.

            [JRACLOUD-81936] Parent - Subtask relationship is not showing on team-managed projects when issues are imported from CSV

            Prashanth M added a comment -

            Hello!

            We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

            Survey link - https://forms.gle/NYNkmS92r96z42QV9

            Thanks!

            Prashanth M
            Product Manager, Jira Platform

            Prashanth M added a comment - Hello! We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to  fill out this survey . Your feedback will help us learn how we can improve your experience in importing data. Survey link -  https://forms.gle/NYNkmS92r96z42QV9 Thanks! Prashanth M Product Manager, Jira Platform

            Mike Howells added a comment -

            Moved to JRACLOUD because CSV import is part of the Jira platform, common to all Jira products and not specific to Jira for Software.

            Mike Howells added a comment - Moved to JRACLOUD because CSV import is part of the Jira platform, common to all Jira products and not specific to Jira for Software.

            Sanjay Sengupta added a comment -

            Based on the screen grab it seems to be an Issue Detail View bug.

            Sanjay Sengupta added a comment - Based on the screen grab it seems to be an Issue Detail View bug.

              Unassigned Unassigned
              gsandoval@atlassian.com Gino S
              Affected customers:
              5 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: