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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Jira - Import - From External System
Labels:

UIS:
15
Support reference count:
4
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Description

Summary

The CSV import will fail if a team-managed (formerly next-gen) project's field is mapped during the import.

The following message is displayed:

Update 11th May 2020

You now get the following error message:

Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: At least one given IssueParentAssociations must not be empty!

Detailed logs:

2018-10-31 13:00:36,645 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2018-10-31 13:00:36,824 INFO - ------------------------------
2018-10-31 13:00:36,824 INFO - Importing: Users
2018-10-31 13:00:36,824 INFO - ------------------------------
2018-10-31 13:00:36,824 INFO - Only new items will be imported
2018-10-31 13:00:36,827 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2018-10-31 13:00:36,827 INFO - ------------------------------
2018-10-31 13:00:36,827 INFO - Finished Importing : Users
2018-10-31 13:00:36,827 INFO - ------------------------------
2018-10-31 13:00:36,827 INFO - 0 users successfully created.
2018-10-31 13:00:36,829 INFO - Retrieving projects...
2018-10-31 13:00:36,839 INFO - Project ExternalProject{id='null', key='NG', externalName='null', name='Next gen', type='null', template='null'} exists and found correctly.
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Importing: Versions
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Only new items will be imported
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Finished Importing : Versions
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Importing: Components
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Only new items will be imported
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,842 INFO - Finished Importing : Components
2018-10-31 13:00:36,842 INFO - ------------------------------
2018-10-31 13:00:36,846 INFO - Retrieving custom fields...
2018-10-31 13:00:36,850 INFO - ------------------------------
2018-10-31 13:00:36,850 INFO - Importing: Issues
2018-10-31 13:00:36,850 INFO - ------------------------------
2018-10-31 13:00:36,850 INFO - Only new items will be imported
2018-10-31 13:00:36,898 INFO - Importing issue: [externalId='autoid-8429087420537541515', summary='Summary']
2018-10-31 13:00:36,908 INFO - ------------------------------
2018-10-31 13:00:36,908 INFO - Finished Importing : Issues
2018-10-31 13:00:36,908 INFO - ------------------------------
2018-10-31 13:00:36,908 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:

Environment

Jira Cloud

Steps to Reproduce

Create a CSV file (example: test.csv )
Go to the External system import section -> select CSV;
Select a team-managed (formerly next-gen) project to import the issue to:
Map the fields (make sure to map one of the target project's fields):

The import is not successful.

Suggestion

Support CSV imports in team-managed (formerly next-gen) projects.

Workaround

Use the cloud to cloud migration tool instead https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/

Attachments

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Screen Shot 2018-10-31 at 09.59.53.png
51 kB
31/Oct/2018 1:04 PM
Screen Shot 2018-10-31 at 10.00.17.png
123 kB
31/Oct/2018 1:05 PM
Screen Shot 2018-10-31 at 10.05.26.png
19 kB
31/Oct/2018 1:05 PM
test.csv
0.1 kB
31/Oct/2018 12:59 PM

Issue Links

is related to

JRACLOUD-73628 Next-gen CSV Import - cannot import data into "Paragraph" field

Closed

JRACLOUD-81967 When importing comments to issues in team-managed projects an error is thrown

Closed

JSWCLOUD-18715 Unable to perform direct migration of the project from cloud to cloud due to CSV import bugs with Next-Gen projects

Closed

JRACLOUD-72340 External System Import not mapping to label fields in Next Gen projects

Closed

JRACLOUD-75434 Dropdown custom field type on next-gen project doesn't allow a value via CSV import

Closed

is resolved by

CLOUD-11467 Support the Migration of Team Managed Jira Service Management projects

In Progress

relates to

JSDCLOUD-8262 Unable to import a JSON/CSV file to Service Desk next-gen projects

Closed

MIG-730 Updating custom fields in existing jira issues via CSV import in Team Managed projects results in the error: "At least one given IssueParentAssociations must not be empty"

Closed

JRACLOUD-81936 Parent - Subtask relationship is not showing on team-managed projects when issues are imported from CSV

Gathering Impact

is addressed by: ENT-1260 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is resolved by, 3 relates to, 1 is addressed by, 7 mentioned in)

Team-managed projects do not support CSV imports

Details

Description

Summary

Environment

Steps to Reproduce

Suggestion

Workaround

Attachments

Attachments

Issue Links

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