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  1. Jira Service Management Data Center
  2. JSDSERVER-992

not able to use security levels for customers

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
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    • Customer Portal
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      We currently use JIRA for customer support.

      We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.

      Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.

      This is one of our main requirements for a support system,

      Laura

            [JSDSERVER-992] not able to use security levels for customers

            Charlie Marriott made changes -
            Link New: This issue relates to JSDSERVER-7097 [ JSDSERVER-7097 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305430 ] New: JAC Bug Workflow v3 [ 3125881 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059397 ] New: JSD Bug Workflow v5 - TEMP [ 2305430 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056838 ] New: JSD Bug Workflow v5 [ 2059397 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955791 ] New: JSD Bug Workflow v5 - TEMP [ 2056838 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615757 ] New: JSD Bug Workflow v5 [ 1955791 ]
            jonah (Inactive) made changes -
            Description Original: We currently use JIRA for customer support.

            We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.

            Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.

            This is one of our main requirements for a support system,

            Laura             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-992].
              {panel}

            We currently use JIRA for customer support.

            We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.

            Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.

            This is one of our main requirements for a support system,

            Laura
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-992 [ JSDCLOUD-992 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602912 ] New: JSD Bug Workflow v4 [ 1615757 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398716 ] New: JSD Bug Workflow v2 [ 1602912 ]

              Unassigned Unassigned
              239c67e6bf71 Laura Snoeij [Test QPS]
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: