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  1. Jira Service Management Cloud
  2. JSDCLOUD-992

not able to use security levels for customers

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      We currently use JIRA for customer support.

      We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.

      Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.

      This is one of our main requirements for a support system,

      Laura

            [JSDCLOUD-992] not able to use security levels for customers

            Nga Lai (Inactive) added a comment -

            Hi lsn,
            This issue is a duplicate of JSD-270. Please follow that one instead
            Regards,
            Nga Lai
            Jira Service Desk Team.

            Nga Lai (Inactive) added a comment - Hi lsn , This issue is a duplicate of JSD-270 . Please follow that one instead Regards, Nga Lai Jira Service Desk Team.

            Laura Snoeij [Test QPS] added a comment -

            I see the same request is done in JSD-270

            Laura Snoeij [Test QPS] added a comment - I see the same request is done in JSD-270

              Unassigned Unassigned
              239c67e6bf71 Laura Snoeij [Test QPS]
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: