Status: Closed (View Workflow)
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
We currently use JIRA for customer support.
We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.
Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.
This is one of our main requirements for a support system,
JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- is related to
JSDSERVER-992 not able to use security levels for customers
- relates to
JSDCLOUD-86 Several custom field types can't be added to a request type
- Future Consideration