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  1. Jira Service Management Data Center
  2. JSDSERVER-988

Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

      There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

          Form Name

            [JSDSERVER-988] Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

            Marc Dacanay made changes -
            Labels Original: affects-server pse-request New: affects-server pse-request ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976475 ]
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              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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                Created:
                Updated: